Time - hours not updating

Hello Wrights Ag, 

Welcome to the Community page, 

Is it Quickbooks Time you are using? 

Yes it is Quickbooks Time.  They've all updated to the new app

Can I actually talk to someone about this please?  I need to process the payroll and get this issue sorted.

Good morning, Wrights Ag.

Thanks for reaching out for support here in the Community. I want to make sure you're able to view your employees correct hours on your side in QuickBooks.

Since you mentioned your employees had already updated to the new app, there are a couple of other areas to consider that could potentially cause the systems to not sync. Here are a few settings to check that would effect syncing:

• Disable low power, battery saving, or optimization modes. 
• Enable Background App Refresh
• Location is incorrect or missing

The following linked article provides additional info about the best practices for using the QuickBooks Time mobile apps.

If the problem persists, I recommend reaching out to a member of the QuickBooks Time Support Team. Agents have specialized tools that will allow them to take a more in depth look at your account to determine why the two sides aren't syncing. Here's how to contact the team: QuickBooks Time Support

Of course you're always welcome to reach back out here if you need additional assistance. I'll be here to lend a hand. Take care!

I need to talk to someone in the UK about this issue.  The number in the link takes me to a US phone line which is out of hours at the time I'm calling.  Please can I have a uk number!

Hi Wrights Ag, the number for our UK support line is 0808 234 5337 - this line is open 8 am - 7 pm Mon - Fri, free from UK mobile & landlines. :)

Thanks Georgia.  I've called them and they gave me the number for America again which is closed at 3.45pm UK time.  I'm getting nowhere with this and am really unhappy with Quickbooks

Hello Wrights Ag, Is this the number you are being given- 0808 164-0610? At the moment that is the number for any Time queries, we are however looking at what changes can be made in terms of the support for that side of QB, there is development happening currently so that QB time can be dealt with on the main UK number soon. For the moment it is only the number in the link.