Showing results for 
Search instead for 
Did you mean: 
Everything you need to know about banking in QuickBooks Online - Discover more
Cath Pearson
Level 1

Error on VAT exceptions report

Hi I have a problem on the exceptions report for our latest VAT return.


It includes an invoice which was raised in August 2022 ,for £12k output vat. The invoice was included in the Q2 vat return in November (I can see it listed in box 1 in the VAT detail report for the return).

However the value of the invoice was amended in error after the vat return. When we spotted the error, the value was corrected back to the original value, but as a result Quickbooks now includes an additional £12k output in our return due on Monday.

Can anyone advise how I can remove the duplicate entry from the exception report?

QuickBooks Team

Error on VAT exceptions report

I am pleased to welcome you here to the Community, Cath. Helping you with appropriate and effective support is our top priority.


I understand how important it is to keep precise records of transactions and VAT reports. To avoid having your report messed up, the best approach is to contact our live support team to change the amount in your exceptions report. They have all the necessary tools to pull up your account and investigate the root cause of your issue in a secure and effective manner.


To contact support:


  1. Sign in to your QuickBooks Online company. Select Help (?).
  2. Enter the topic you need help with in QB Assistant, then select Contact Us to connect with a live support agent.
  3. Select a method to contact us:
    • Start a chat with a support expert. Live chat is available Monday through Friday throughout the day.
    • Call us. Call us. 8:00 a.m. to 10:00 p.m. on M-F and 8:00 a.m. to 6:00 p.m. on S-S.


You can also personalise and add additional information to your reports, then memorise to save with the existing customisation settings.


Feel free to get back to us if you have further questions about managing invoices or running reports in QuickBooks Online. The Community is always available to assist you. have a great day!


Error on VAT exceptions report

Hello Community users, we just wanted to pop in and add some detail about removing VAT exceptions. 

If this is a genuine exception, for example you removed/ edited a transaction that was in a previous VAT return and re-added it as it was. Then we would not remove it. In that case it should net out to zero on the reports

We've included a helpful article on removing VAT exceptions here


If the exceptions showing are incorrect and not genuine let us know. We'll take some detail from you on the amounts to be removed from boxes 1 to 9(we'd need written email confirmation from you on that) and then reach out to our senior technician team about removing the exceptions. Any questions at all feel free to reach out to us at the Community we'd be happy to help.

Need to get in touch?

Contact us