cancel
Showing results forĀ 
Search instead forĀ 
Did you mean:Ā 
Announcements
Everything you need to know about banking in QuickBooks Online - Discover more
Carolineb_cansdales001
Level 1

Not able to connect to HMRC

We are not able to connect to HMRC via QuickBooks Online please resolve this issue as shown in attached snapshot as soon as possible as deadline for filing return is very near.

Solved
Best answer October 16, 2020

Accepted Solutions
EmmaM
QuickBooks Team

Not able to connect to HMRC

Thanks for your response Caroline :smiling_face_with_smiling_eyes: We have checked in the background why it is rejecting and it is bringing up that the client or agent is not authorised. Which is usually a credentials issue if the MTD has already been authorised. If the VAT number is showing correctly in the settings, we need to ask you to go to the cog>account and settings>advanced>under making tax digital toggle it off and then back on and re-enter the gateway information. This should then connect and if you go back you should be able to submit. If that does not work if we could ask you to then sign on to the gateway using those credentials directly(not through QB) and make sure that it is taking you to the correct page. If it is and you are still getting that error please then reply back here and we will investigate this for you.

View solution in original post

5 REPLIES 5
Ashleigh1
QuickBooks Team

Not able to connect to HMRC

Hello Carolineb_cansdales001, 

 

Welcome to the Community page, 

 

we can't see any screenshot you have sent to us. Please could you send us another one? Thanks 

 

When you try to connect to HMRC do you get any error messages? 

Ashleigh1
QuickBooks Team

Not able to connect to HMRC

Hello Carolineb_cansdales001, 

 

Thanks for sending us the screenshot, 

 

When you click on the take action top right-hand side corner, have you double-checked that you have done and got everything it is saying? If not please can you check as it will be one of them that will be stopping you from being able to submit the return no doubt? 

Carolineb_cansdales001
Level 1

Not able to connect to HMRC

Thanks for your valuable reply...


I have already checked that, All information is correctly mentioned.

EmmaM
QuickBooks Team

Not able to connect to HMRC

Thanks for your response Caroline :smiling_face_with_smiling_eyes: We have checked in the background why it is rejecting and it is bringing up that the client or agent is not authorised. Which is usually a credentials issue if the MTD has already been authorised. If the VAT number is showing correctly in the settings, we need to ask you to go to the cog>account and settings>advanced>under making tax digital toggle it off and then back on and re-enter the gateway information. This should then connect and if you go back you should be able to submit. If that does not work if we could ask you to then sign on to the gateway using those credentials directly(not through QB) and make sure that it is taking you to the correct page. If it is and you are still getting that error please then reply back here and we will investigate this for you.

emmam6
Moderator

Not able to connect to HMRC

Hello Community Users, We just wanted to drop into this thread to add a helpful article on fixing MTD issues in Quickbooks Online here

Any questions at all or you find after going through the steps in the latter part of the article you still have an error message please feel free to add on to this post.

Need to get in touch?

Contact us