We can open the spreadsheet through a private or incognito browser, @sowen80. I'll provide more details below and walk you through the process so you can access HMRC VAT returns using a spreadsheet in QuickBooks Online (QBO).
As you continue to use the same browser when accessing QuickBooks or browsing other websites, please know that it accumulates temporary internet files to speed up your browsing experience. It can also affect how the program works, potentially influencing changes in its functionality or slowing it down.
To begin, use these shortcuts to access a private browser:
- Safari 11 or newer: ⌘+Shift+N
- Chrome: Ctrl+Shift+N
- Firefox: Ctrl+Shift+P
- Safari: Command+Shift+N
Once you're in, try to access the spreadsheet and see if it loads your HMRC Returns. If they do, proceed to clear your browser's cache. Refer to this article for the steps: Clear cache and cookies to fix issues when using QuickBooks Online.
Additionally, here's an article to help file your returns: File your VAT return and record VAT payments in QuickBooks.
I'm here to assist if you need to enter adjustments to VAT. You can drop a message in the comment section, and I'll quickly respond to any QuickBooks inquiries you have. Stay safe.
