Get 50% OFF QuickBooks for 3 months*

Buy now
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Work smarter and get more done with advanced tools that save you time. Discover QuickBooks Online Advanced.
Westknight
Level 2

Accepting connection request

I see connection requests in my email. 

Somehow I ended up on My Network. Not sure how I got to My Network, Requests  as I am not seeing My Network in the settings.  However, the connections requests in the email are not showing in box New connection requests will show up here. Does a connection request  time out and I will have to request the connection request be sent again? 

5 Comments 5
TrixieD
QuickBooks Team

Accepting connection request

When you click the View invitation link in the email, you'll be routed to the My Network page in your QuickBooks account, Westknight.

 

The connection request also won't expire. Since it isn't showing on your My Network page, you can accept the invitation directly from your email.

tskkkkkkkkkkk.png


If the issue persists, I suggest contacting our Live Support team. They can securely access your account to identify why the request isn't showing and provide resolutions to fix it.

Here's how:

 

  1. Navigate to the Help menu.
  2. Click the Search option and type "contact support."
  3. Choose the Contact Us tab at the bottom.
  4. Enter the question, keyword, or topic for which you need assistance.
  5. Follow the prompts, then select your preferred way to connect with us: Have us call you or Chat with us.

 

Reply here with any additional questions. We're here and ready to address your inquiries.

Westknight
Level 2

Accepting connection request

Will have to contact support. Selecting the email brings up Quickbooks to log in but not place to accept in My Network. 

Westknight
Level 2

Accepting connection request

Talked to support and was told the connection request has expired. The solution is email requesting another connection request. 

Westknight
Level 2

Accepting connection request

Support said connection request has expired. 

Westknight
Level 2

Accepting connection request

Support said connection request has expired. Solution was to email and request another connection request. 

 

 

Need QuickBooks guidance?
Log in to access expert advice and community support instantly.

Need to get in touch?

Contact us