Cannot log in after move to payroll core

We take pride in your continued patronage and proud to have you as our loyal customer, @Onb20471.

I'm here to ensure that you can log in to your QuickBooks Online Payroll (QBOP) account swiftly. This way, you can get back where you left off. 

Moving to QBOP Core will not change the log-in information. To troubleshoot this, I'd recommend recovering your credentials. Let me guide you on how. You can follow the steps below. 

1. Go to your Intuit account, then enter either your phone number or email in the box. 
2. Click the Sign-in button. 
3. Enter your password in the box and tap Continue. If you receive any error message, click Get a code to (phone number) or Sign differently. 
4. Enter the code in the field and follow the on-screen instructions. 
5. From there, select the Sign in and security button on the left side.
6. Review your User ID, Email address, and Password. Modify it if needed. 

Once done, you can now log in to your QBO account again using the updated credentials. For the complete instructions, check out this page: Change your email, user ID, or password for QuickBooks Online, QuickBooks Online Accountant , and Qu....

If the issue persists, I'd suggest contacting our technical support. They have tools to check your credentials in a safe place and help you to modify them. 

Here's how: 

1. Go to the Help menu, then click Contact Us. 
2. Type your concern in the box and tap Let's talk. 
3. Choose either Get a call or Start a chat. 
4. Complete the required data and submit the request.

Please call them within business hours to ensure we cater to your concern immediately.

Additionally, feel easy to visit these links below about handling your Intuit logins, user management, company information, subscription, and more. 

• Account management
• Get help if you can't sign in to your account
• Recover your account when you can't sign in

Drop a message below if you have follow-up questions about your account. I'm here to help you out. Keep safe.

Tried all that. My username and password are correct.   I can verify that and the system knows who I am by email. All the displayed info is correct.  Just when I try to login to run payroll, it goes to a page that says there is no company associated with my username.

it’s a serious glitch.

ive contacted a tech (  in Idaho) and got a case number.   Will follow up tomorrow as nothing has happened today with it.

Day 3.  Still no fix.   Now I have a missed payroll.   

Thanks for updating us, @Onb20471.

Ensuring that you can process your payroll in QuickBooks Online (QBO) is a great help so you'll be able to pay your employee correctly each payment period.

In this case, I highly recommend contacting back our Payroll Support team to help you access your account. They can pull up your account securely and check the reason why you can log in. To do so, please follow the outlined steps provided by my colleague above. 

Then, to view your employee data and monitor your business finances, you can open any payroll reports you need. To provide you a list of those reports and an overview of what data they show, please head to the View and print payroll reports page.

The Community is always open if you have further concerns accessing your payroll account. Just post a comment below to notify me of your response. Have a good one. 

Davina,   Even the people I’ve talked to (3 techs now) are baffled by this issue.  There is over 200 of us now.   Your company is NOT ready to transfer everyone over to payroll core.  

the techs cannot even create me a new login.  

pat answers will not work with this SERIOUS issue