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K
KCMike
November 29, 2021
Question

Help accessing old data

  • November 29, 2021
  • 3 replies
  • 8 views

Greetings,

 

I'm trying to assist someone in getting to their QB data.  They have brought me a computer with QuickBooks 17 Retail Edition installed on it (Desktop Enterprise Edition).  The company has been out of business for several years so their subscription has expired.

 

is there any way to work around for this just to be able to access data?

 

If not, what is the cheapest way to be able to license the product long enough to extract the required data.

 

Thanks,

 

Mike

3 replies

Kristine Mae
Kristine MaeModerator
Moderator
November 30, 2021

I'm here to help you access the data, Mike.

 

You can log in to QuickBooks Desktop any time to access the data. The version access doesn't expire even you no longer have a subscription. As long as you have a backup of the file, you can restore it and open it in QuickBooks.

 

Let me share the articles to help you create a backup and restore it:

Get back to us if you need more help. We're one comment away. Take care!

K
KCMikeAuthor
November 30, 2021
@Kristine Mae wrote:

I'm here to help you access the data, Mike.

 

You can log in to QuickBooks Desktop any time to access the data. The version access doesn't expire even you no longer have a subscription.

 

Kristine,

 

When I try to open the company file I get the popup stating that the subscription has expired.  As a result I can't open the company file.  How do I work around this?  Phone support told me yesterday that I would need an access license, which is true?

 

Thanks,

Mike

 

Fiat Lux - ASIA
Fiat Lux - ASIA
Level 14
November 30, 2021

@KCMike 

Just to clarify your question. What do you mean that you need to access the data? Do your client just need to open the file on the same QB Desktop 2017 for the time being? Or do they need to give the file to someone else (e.g IRS)? Or else?

K
KCMikeAuthor
November 30, 2021
@Fiat Lux - ASIA wrote:

@KCMike 

Just to clarify your question. What do you mean that you need to access the data? Do your client just need to open the file on the same QB Desktop 2017 for the time being? Or do they need to give the file to someone else (e.g IRS)? Or else?

 

Right now they just need to be able to open the company file and access the data.

 

Thanks,

 

Mike

Fiat Lux - ASIA
Fiat Lux - ASIA
Level 14
November 30, 2021
@KCMike 

Right now they just need to be able to open the company file and access the data.

 

Contact us in private and we may share the trial version for QBD 2017 Enterprise.

N
nw08
February 6, 2022

Mike, 

 

have you ever got into the file? i am in the same boat as you!

    J
    JonpriL
    Level 9
    February 6, 2022

    Hi there, @nw08!

     

    Before we can accomplish your goal for today, can you tell more about your inquiry upon joining this thread? May I ask for a version of your QuickBooks desktop and when was the last time you remember creating a backup copy of the company data?
     

    Keep me updated in the comments below. Hope to hear from you soon. Take care and stay safe!

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