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brohrs
Level 1
posted
2 weeks ago
last updated ‎May 06, 2024 8:07 AM

Lost access to a "ledger version" account

I have been using the QBO App in the ledger version for a few months now with no problems. Ability to scan reciepts etc.  One day I get a error message when I click on the account:

 

"Couldn't Sign In, This account doesn't include access to QuickBooks Online. Please select a different company, or try signing in with a different account."

 

One particular company is the only one Im having issues with. I can access all of the other companies. 

 

Also, I can access this said account on the desktop. This is only a mobile app issue. I have uninstalled and installed again. Same issue. 

 

What is the issue? The version? The app itself? Only receipts? 

Why did I once have the ability to use the app? And now I don't? Do I need to upgrade? 

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1 Comment 1
DebSheenD
QuickBooks Team
QuickBooks Team
2 weeks ago

Lost access to a "ledger version" account

I appreciate the steps you've taken to fix the error you've encountered when accessing your account through the app, @brohrs.


I want to ensure that this gets addressed. Since you have already performed the troubleshooting steps, I recommend contacting our Technical Support Team to investigate this issue. They can pull up your account in a safe environment and help you find a fix.

 

  1. Click the Help icon.
  2. Select the Search tab. Then, Contact Us.
  3. Choose a general topic where your concern falls. Or, click Ask about something else.
  4. Explain your issue in words. Once done, tap Continue.
  5. Pick how you want to connect with us: Chat or Callback.

 

Also, I'll add this article to learn which QuickBooks Online mobile app features are supported on mobile devices: Compare mobile app features.

 

Keep me updated on your future concerns about accessing your QBO account. I'll chime in right away to assist you further. Stay safe!

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