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BZ2019
Level 1

Multiple subscriptions

I stepped into a controller role for a construction company and as I am going through the process of getting everything set to me as the primary administrator, I am seeing the person before me has 3 quickbooks subscriptions.  Seeking advise on whether all of these are needed.  Running Quickbooks Desktop Enterprise Gold Edition Standard , paying for the annual subscription for that product.  She also has an annual subscription on auto pay for Quickbooks Plus Annual Subscription Premier and an annual subscription for Quickbooks Payroll Annual Enhanced.  This is a small company with 18 employees, I am unsure why she has almost $6000 in annual subscriptions.  Until they transfer of primary admin is complete, I cannot get straight answers, but it seems to me they are overlapping products.  Can anyone get me any insight to this?   

4 Comments 4
Chrea
Level 8

Multiple subscriptions

Their QB Desktop Plus and Enhanced Payroll subscriptions are useless. When was the last time they renewed the licenses?

RhoiceW
QuickBooks Team

Multiple subscriptions

There may be a reason why the previous administration purchased those three subscriptions in your company, BZ2019. Let me provide an overview of the subscriptions you have right now.

 

Since you have mentioned that you are newly assigned a controller role, I suggest contacting the previous administration about why she purchased it if you're in touch with her.

 

Regarding QuickBooks Desktop Enterprise Gold Edition Standard, this version includes advanced reporting, multi-user capability, and priority support. It’s tailored for mid-sized businesses with complex needs. This subscription typically includes enhanced payroll services.

 

QuickBooks Plus Annual Subscription Premier includes all its features of Pro, along with additional industry-specific reports and tools. It is perfect for businesses requiring specialized capabilities.

 

Lastly, QuickBooks Payroll Annual Enhanced provides payroll processing, direct deposit, tax filings, and compliance tools—essential for managing payroll for your 18 employees.

 

Please note that once you cancel QuickBooks Plus Annual Subscription Premier, you may no longer be able to renew again. If you believe that the accounts are overlapping, you can cancel some of them and keep just one account.

 

Also, you can export your files and save them to your desktop if you wish to proceed in canceling your account.

 

Furthermore, refer to this article for more details about other user roles in QuickBooks.

 

We appreciate you reaching out to us, BZ2019. I had a great time interacting with you. If you have further concerns about managing your subscriptions. We are always here to help.

BZ2019
Level 1

Multiple subscriptions

The QB Plus Annual Subscription Premier renewed 2/28/25, the Payroll Annual Enhanced is set to renew 4/30/25 and the Desktop Enterprise Gold Edition is set to renew 5/26/25

Chrea
Level 8

Multiple subscriptions

@BZ2019 

QB Plus Annual Subscription

You should ask for a refund immediately before April 28

Request a refund for your QuickBooks product

 

Payroll Annual Enhanced

Log into CAMPS as the Primary Contact and change your payment method to a dummy credit card number. 

 

Enterprise Gold 

You should contact @Fiat Lux - ASIA and they can help check if you can renew your license at a discounted rate.

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