QB Enterprise 24

Hi, Port. I'm here to explain why you'll need to ask for other users' permission when switching to multi-user mode in QuickBooks Desktop version 2024.

Please be aware that QuickBooks Desktop (QBDT) doesn't automatically switch from multi-user mode to single-user mode when another user logs in. When a user opens a company file in QBDT, it will be in single-user mode by default.

If others try to log in to the same company file while it is already open in single-user mode, they will receive a message stating that the file is already in use and cannot be accessed simultaneously.

Switching between modes is seamless when you do it because the data is being utilized from a host computer. Hosting refers to where the computer stores the company file or allows other computers to access the file.

For reference, you can visit this article: Host your company data in multi-user mode.

For you to access your file without needing permission, your host will need to enable the multi-user mode. Once this feature is enabled, all under the host can access the file with the proper permission assigned by the admin.

Moreover, if you want to make your computer the host, you can follow these steps on how to do so. 

1. Set up QuickBooks Desktop
2. Set folder permissions
3. Install Database Server manager 
4. Adjust firewall and security settings 
5. Set admin rights 
6. Use Database Server Manager
7. Turn on hosting

For more detailed steps, please read this article: Install QuickBooks Desktop on a server.

Furthermore, if you want to customize roles in your company, you can read this article for guidance: Add and manage users in QuickBooks Online.

I'll be sure to help you if you have other questions about multi-user mode in QBDT. Just hit the reply button if you have one.

Thank you for your reply SheandL.  I don't think I made my problem completely clear.  We are running QB Enterprise ver. 24 on the Right Networks Remote Desktop.  I am the Admin for my companies and we have a 2 authorized users license package.  In the past, once QB was set to multi-user mode it stayed that way until I put it in single user mode, usually to import QuickBooks .iff payroll files.  I occasionally forget to return to multi-user mode after the payroll import.

In the past when I tried to log in as Admin and QB was in single user mode and the other user was logged in, I would get a notification that QB was automatically switching to multi-user mode and I would be allowed to log in.  The last time that happened since we upgraded to Enterprise ver. 24, I was not allowed to log in and had to ask the other user to switch to multi-user mode.  My question is was this a one off fluke or is it a consequence of switching to Enterprise ver. 24? And was it done on purpose as part of the ver. 24 improvements or is it an unintended consequence of some other change?

I appreciate you letting us know about your concern, PortMike. Let me chime in and provide further insights and information about switching between different user modes within QuickBooks. 

As my colleague mentioned, QuickBooks doesn't automate switching from a multi-user mode to a single mode when another user logs in to QuickBooks. Since you mentioned you're running QuickBooks on the Right Networks Remote Desktop, you may need to configure your setup upon upgrading to QuickBooks Enterprise version 2024. In this case, I recommend contacting the Right Networks Support Team. This way, they assist you further in identifying ways to resolve this issue. 

You can refer to this article to contact them directly: Right Networks Customer Support.

Also, you can customize your user's roles and give specific role to manage your books. This way, you can control their activities and ensure your company file is safe against data loss, misuse, or potentially malicious activities. 

Thank you for taking the time to get back to us, PortMike. If you have further inquiries or need assistance managing user access within QuickBooks, hit the Reply button again. We're available around the clock to provide guidance and solutions you need. Take care!