QuickBooks Online App

You must access your client's QBO account on desktop, not mobile. Unless you don't mind buying a new Android/iPhone and setting the region to US (not Brazil) to access AppStore/PlayStore.

Hello Guida, welcome to the Community. I am happy to assist you with additional information on how to access QuickBooks Online (QBO).

Please note that the QuickBooks mobile app is not currently available in Brazil. Therefore, in addition to accessing your account on desktop, you can also access it through your mobile browser on both Android and iOS devices. 

This will provide you with the flexibility and convenience you need to manage QuickBooks Online for your company and its subsidiaries.

Furthermore, I have added an article that will guide you on how to manage your subscription, whether you need to update the card on file, change your subscription, or view your billing history: Manage QuickBooks Online Account.

Furthermore, here are some articles to help you monitor your data, add more details to it, and keep your current report settings:

• Run reports in QuickBooks Online.
• Customize reports in QuickBooks Online.
• Memorize reports in QuickBooks Online.

I am confident that this information will be vital in meeting your needs effectively. If you need further assistance or clarification, please feel free to reach out to me. I am here to support you.

I appreciate your support, but, I have tried that already. It is not working too. We cannot see the online app. I tried as USA and the UK too. All we see is the QuickBooks Connect US 2023 and the QuickBooks Workforce. Do you know if is that one, Workforce, the same as Online?

Thank you very much for the support. I'm wondering now, what capabilities the users will have by app. I saw one article that does not mention purchase order approval, for instance. Is it correct? We cannot do a PO approval by mobile?

Thanks for following up with the Community, Guida Ribeiro.
 

Currently, our mobile apps don't include abilities to work with purchase orders. As a workaround, you can work with purchase orders while accessing your books with a web browser.
 

QuickBooks Workforce is a totally separate platform than QuickBooks Online. QuickBooks Workforce enables users to view their pay stubs, W-2s, and more. You can begin using the platform by inviting employees.
 

If you want to set up a United States based subscription, you can, but you won't be able to download our mobile apps unless you have US based app store accounts. This is because our mobile apps are no longer available in Brazil.
 

I've also included a detailed resource which may come in handy moving forward: QuickBooks for small businesses & accountants will be retired in Brazil
 

I'll be here to help if there's any additional questions. Have a lovely day!

@Guida Ribeiro 

I have tried that already. It is not working too. We cannot see the online app. I tried as USA and the UK too

Did you change your country setting?

https://support.apple.com/en-us/HT201389

https://support.google.com/googleplay/answer/7431675?hl=en