Hi @mellanieee,
I'll share some information about QuickBooks support. There is no extra charge when you contact QuickBooks Support. You may have signed up for third-party support which is why you're getting billed.
You can contact the third-party company and cancel the subscription to avoid getting charged. When you need help with our support, just reach out our Customer Care Support using this link: Contact Payroll Support.
Additionally, here's a link that contains articles, videos, and answers to other Community users that'll guide you along. Just look for a title that'll fit your concern: View all help for QuickBooks Desktop Payroll.
Please don't hesitate to reply if you have other questions or concerns with QuickBooks Support or with payroll. We're here to assist you. Take care and have a great day ahead.
