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card reader for desktop

Forum|Forum|8 years ago
October 20, 2017
3 replies
76 views

I have quickbooks 2016 Pro - desktop - so far apparently there is no chip reader available for use with a desktop. have been using just a credit card "swiper" - had the one from QB but it quit working - bought another from Amazon - it worked sometimes, other times wouldn't work - now has quit working all together - can I buy a "swiper" from merchant services that will work with my desktop. Are we the only business still using a desktop?

Best answer by Dwayne11

Hello Aosbh,

I'd recommend working with our sales team to get the card reader that works with QuickBooks Desktop. You can reach out them by going here: https://quickbooks.intuit.com/payments/products/qb-desktop-payments

V

VALLEYWINDOW

Hi. Did you ever get an answer to this. It is so frustrating. I too have the same problem.

They sent me a go pay card reader for my phone, but it doesn't work with qb desktop

S

SuperiorFence

We too have tried everything to get credit cards to swipe through to the desktop. While Notepad shows that the card reader is actually reading the card, Quickbooks does not show the card as read. I believe no solution is being provided because Intuit Merchant Services is benefiting from the error by being able to charge transactions higher fees because they are then required to be handkeyed.

Further, the issue does not lie in the cardreader. We have readers provided by QB and also from Amazon. Neither readers will show a swipe in QB, but show the swiped information perfectly in Notepad.

S

SirielJeaB

Moderator

It's May 2023, and I am still looking for an option to take a payment with my computer and not a cell phone app. I've talked to Merchant Services, Small Business Consultants, 6 people in total. They just keep transferring me to the next person. If any of them does have an answer, it is only that we buy the mobile card reader. When I say I want it to connect to the computer not my phone, they seem stumped. How is it this difficult? This seems like a simple request, and something that was once available. It is costing us 1% more to type the card in, and that adds up fast! This level of customer service is completely unacceptable.

Hello there! I appreciate you reaching out to the Community thread. Thanks for submitting your detailed concern, and I hear your sentiments,

bmarinecontroller.

I understand the relevance of efficient payment processing to your business operations. The payment option you stated is unavailable in QuickBooks Online. As a workaround, you can look for a card reader and a third-party software connector to process your e-payment transactions. Here's how:

Click Apps from the left panel of your QBO account.
Go to the Find Apps tab.
Enter the keyword to look for an app in the search bar.
Select an app from the list.

You might be interested in learning about the features of QuickBooks Payments card readers and the programs or applications that they function best with. Please see these articles:

QuickBooks Payments card reader features and compatibility

Set up a card reader for QuickBooks GoPayment

The Community is always available to give you the knowledge and assistance you require, bmarinecontroller. Please don't hesitate to contact us if you have any additional questions or need support with anything QuickBooks-related. We are accessible round-the-clock. Enjoy your day!

M

MotoGuild

We've been using QB Pro Desktop 2016 since, well...2016. We have a generic card swiper from Amazon and it's been working well for years. We had a previous one that finally died after a couple years of use.

I would like to find a chip reader - not sure if there is such a thing...?

M

MelissaE

https://quickbooks.intuit.com/payments/readers/

Try that link. and call [removed]

D

deb8

No you are not the only desktop user. We were told by QB that when the new card reader was available they would replace our old one free of charge with the new. So far nothing has been received.

A

Anonymous

Good luck with a card reader for Desktop. I spoke to someone at QB and they said their portable card reader (with chip reader) would work on the desktop. Then when I received them it would work so I contacted Tech Support and after explaining everything to a nice gentleman in India they finally switched me over to the US Tech Support and I was told it would not work. So after speaking with (5) Quick Books Representatives to get a return order number I went ahead and purchased the MagTek card reader. However it doesn't have a chip reader. Now I'm dreading contacting Tech support AGAIN to get this one set up.

C

Charies_M

Level 9

Hello there, Ibew96.

Let me point you to the right support that can help you with credit card reader compatibility.

For now, you'll need to get in touch with our QuickBooks Payments Team to help you integrate credit card readers.

Just in case you'd love to know more about processing payments for credit card transactions, feel free to check out this link: Process a payment in Merchant Service Center.

I would appreciate if you'd let me know how it goes. Should you have any other questions about QuickBooks Desktop. I'd be pleased to help you out.

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