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How can a normal working person get ahold of a real human to have service. I had desktop qb and switched to online as I was to receive assistance 24-7. They have billed me consecutively 2 years in a row for both versions. All I want is to have the desktop version removed and reimbursement for the charge of it this year.
Login to your CAMPS as the Primary Contact and make sure you have canceled your subscription.
I wish I could make it better, @cherilmeiners.
To begin, let's make sure that you have canceled your QuickBooks Desktop subscription. This way, you will not be charged constantly.
Here's how:
You will see a confirmation message as well as receive an email.
If it's already canceled but you still get charged for the subscription, we can open your QuickBooks Desktop file. From there, utilize the Help menu to reach our support team. They have full access to your account and can review the logs made in reference to these charges. Aside from that, we have a designated team that'll help with your refund concern.
Here's how to contact our QuickBooks Desktop support team:
If you're unable to open your desktop version, you can simply reach our support using your QuickBooks Online account. For detailed steps, please check out this link: QuickBooks Online Support.
Additionally, I've added these articles that'll help you manage your QuickBooks subscription to ensure you'll be billed correctly:
Feel free to get back in here if you have further questions about your QuickBooks subscriptions. I'm always around to help. Keep safe!
I have jumped through their hoops and awaiting on decision to credit me or not. This happened last year but I didn't catch it.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.
For more information visit our Security Center or to report suspicious websites you can contact us here