How do I change primary admin?

Who is your Primary Admin now? Your external accountant or former employee?  

Thanks for visiting the Community, @christinelouise1.

I'm here to ensure you're able to change the primary admin on your QuickBooks Online company.

You must be the current primary admin on the account in order for you to transfer the role to someone. If the person you're adding isn't a QuickBooks user yet, you'll have to add them as a new user. After that, you can already transfer the primary admin role to them.

I'll show you how:

1. Log in to QBO as the primary admin. If you can’t log in, you can recover your user ID or password.
2. Click on Settings ⚙.
3. Choose Manage users.
4. Search for the user you want to make the primary admin.
5. From the Role column, ensure they are listed as Admin. If they’re not, click on Edit to change their role to admin.
6. Choose the small arrow ▼ in the Action section. Then, hit Make primary admin.
7. For security, we send a verification code to the phone number or email on file for your account. Once you receive the verification code, type it in and choose Continue.
8. Click on Make primary admin again to confirm the change.
9. Logout of QuickBooks.

The user should get the invitation email from us. Once received, ask them to click the link and accept the invitation to be the primary admin.

On the other hand, if the primary admin is no longer part of the company, you can request to be the primary admin.

See this for more information about handling roles and permission in QBO: User roles and access rights in QuickBooks Online.

Just hit the Reply button if you have other questions about managing users or QuickBooks in general. We're always here to help. Have a great weekend!