Something went wrong, can't login

I recognize how important it is to access your QuickBooks Online (QBO) account, @ravijay. I'm here to assist you in resolving the issue by providing some troubleshooting steps to successfully log in and get back to business.

I've checked the QuickBooks status page to verify if there's an ongoing investigation, but I haven't come across anything with system issues.

One of the possible reasons why you're having trouble logging in can sometimes be caused by a stored cache and cookies in your browser. Let's try accessing your QBO account through an incognito window to determine if it's a browser-related issue. Here are the shortcut keys:

• Google Chrome: press Ctrl + Shift + N 
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

Once you're in incognito mode, visit the website again to log into your QBO account. If it works, you can go back to your regular browser and clear the cache to improve the program's performance. Otherwise, using other supported browsers can be a good alternative too.

Additionally, to further guide you in managing your company information, subscription, and login details, I'd recommend checking out this article: QuickBooks Online Account Management. It also includes related and other helpful topics.

Feel free to reach out to me again if you have any other concerns or follow-up questions about managing your QBO account. I'll be here and ready to help at any time. Goodbye for now!

I am having this same issue and using an incognito browser is not working either.

I am having the same issue right now. I have cleared my cache and used incognito mode. So frustrating!

Hi squadgoalspro,

It isn't the kind of experience we want you to come across. I appreciate you for clearing your browser's cache and using an incognito window to further isolate the issue. I'm here to make sure this gets resolved in no time.

This time, let's log into your QuickBooks account through a different supported browser like Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari.

If the same thing occurs, I suggest reaching out to our phone support team so we can create an urgent investigation about the issue. Here's how:

1. Click the ? Help icon.
2. Go to the Search tab.
3. Click Contact Us.
4. Select Ask about something else.
5. You may type in I can't log into my QuickBooks account.
6. Click Continue.
7. Select either Chat with us or Schedule appointment.

Furthermore, feel free to pin this page that tackles managing your QuickBooks account: Account Management.

Feel free to get back to the thread whenever you have QuickBooks account-related concerns.

I'm having similar issues where it says "Something went wrong, if the issue persists contact us"

ANd I tried clicking on contact us and it brings me into a circle where something went wrong eventually keeps showing up.

I appreciate you for taking all the steps to contact the support, @aiwraps. Allow me to help you reach out to the correct support team.

Since clicking on contact us won't work as what you've mentioned. We still have a workaround to successfully get in touch with them.

You can visit this link QuickBooks Online Support and at the bottom part of this article, you can locate the phone number wherein you can use to contact the support team.

Nevertheless, for better management of your company information, subscriptions, and login details, I recommend referring to this article for future reference: QuickBooks Online Account Management. 

I'll be around if you need help in managing your account in QuickBooks. Please don't hesitate to reach out. Stay safe always.

Thanks for joining this thread, ASM Syem. Let me route you in the right direction for support regarding the issue you're experiencing when logging in to QuickBooks Online (QBO).

Currently, there's an investigation into users receiving the error message "Something went wrong. Try again sometime." when logging in to QBO. With this, I recommend reaching out to our Customer Care Team so they can add you to the list of affected users. This way, you'll receive an email notification once an update becomes available.

Here's a step-by-step guide on how to contact us:

1. Go to the Help menu and select the Search tab.
2. Next, click Contact Us.
3. Select a topic to connect with the right expert or choose to ask about something else to enter a brief description of your concern. Then, press Continue.
4. Lastly, pick either Start a Chat or Get a Callback to start connecting with them.

To ensure your concern is addressed promptly, check out our support hours in this article: QBO Support.

For future use, here's a guide on making sure your company information is up to date in QBO: Edit company settings.

Let me know if you have any other concerns in logging in to your QuickBooks Online company, ASM Syem. I'll be right here to help you out. Take care!