Skip to main content

Get 50% OFF QuickBooks for 3 months*

Buy now
Switch to QuickBooks and 70% off for 3 Months
Talk to Sales: 877-683-3280
Hours
Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST
Product support & help
Need help signing in?
M
mp821w
March 6, 2018
Solved

Sync Manager

  • March 6, 2018
  • 3 replies
  • 19 views

I keep getting this message "An update to Intuit Sync Manager is available" How do I get rid of it ? 

    Best answer by MichelleT

    Hi there, @mp821w,

     

    I can help remove Intuit Sync Manager so you'll no longer get the message that an update is available.

     

    You'll first need to clear the company files from Intuit Sync Manager. Please make sure QuickBooks is closed.

     

    Here's how:

     

    1.    Right-click Intuit Sync Manager from the system tray.
    2.    Select the company, one at a time if there are several companies listed.
    3.    Click the Sync Enabled menu.
    4.    Select Disable from the drop-down menu.

     

    Once it's done, open QuickBooks and clear the sync settings. Let me show you how:

     

    1.    Click the Help menu.
    2.    Select Manage Data Sync.
    3.    Select Clear Sync Settings.
    4.    Click Yes to confirm.
    5.   Click OK.

     

    You can removing the sync manager from the Company Preferences window. You also need to perform these additional steps to ensure the automatic updates are stopped.

     

    • Close QuickBooks.
    • Close Intuit Sync Manager (Open the system tray, right-click Intuit Sync Manager and select Exit Sync Manager.
    • Rename the file to SyncManager.OLD (C:\Users\\AppData\Local\Intuit\SyncManager)
    • Remove Intuit Sync Manager startup from the Windows MSConfig Utility screen (You can consult an IT professional for assistance).

     

    Let me know if you need further assistance with the steps. I'll be here to help.

    3 replies

    M
    mp821wAuthor
    March 6, 2018

    I should add I have the automatic updates turned on (help/update quickbooks/options/)

    Also tried edit/preferences/integrated applications/company preferences/.....and removed intuit sync manager, but when I restart the progarm it comes back.....

     

    M
    MichelleTAnswer
    March 7, 2018

    Hi there, @mp821w,

     

    I can help remove Intuit Sync Manager so you'll no longer get the message that an update is available.

     

    You'll first need to clear the company files from Intuit Sync Manager. Please make sure QuickBooks is closed.

     

    Here's how:

     

    1.    Right-click Intuit Sync Manager from the system tray.
    2.    Select the company, one at a time if there are several companies listed.
    3.    Click the Sync Enabled menu.
    4.    Select Disable from the drop-down menu.

     

    Once it's done, open QuickBooks and clear the sync settings. Let me show you how:

     

    1.    Click the Help menu.
    2.    Select Manage Data Sync.
    3.    Select Clear Sync Settings.
    4.    Click Yes to confirm.
    5.   Click OK.

     

    You can removing the sync manager from the Company Preferences window. You also need to perform these additional steps to ensure the automatic updates are stopped.

     

    • Close QuickBooks.
    • Close Intuit Sync Manager (Open the system tray, right-click Intuit Sync Manager and select Exit Sync Manager.
    • Rename the file to SyncManager.OLD (C:\Users\\AppData\Local\Intuit\SyncManager)
    • Remove Intuit Sync Manager startup from the Windows MSConfig Utility screen (You can consult an IT professional for assistance).

     

    Let me know if you need further assistance with the steps. I'll be here to help.

    U
    Upnorthdave
    February 6, 2022

    All the sync information starts with, "Right-click Intuit Sync Manager from the system tray."

    Where does one find this? I am running QB Pro 2022 desktop and cannot see any Sync Manager and am not entirely sure what the system tray is.

    Where is this located?

    G
    Giovann_GModerator
    Moderator
    February 6, 2022

    Thanks for the reply and detailed information.

    So it is a new PC and by using your information I have confirmed that I do not have the QB's sync manager on my PC.Looking in the system tray it seems like I do not have the Sync Manager downloaded onto the new PC - this makes sense.

     



    So I am hoping to find out how to upload or install that to my PC / QB's. I am trying to add a 3rd party APP called Melio. See attached,

     

    This maybe beyond the scope of this discussion but any help available would be great. As a note, when I uploaded this all to my previous PC it all worked fine, but it seems that I am missing the upload of QB's sync manager to make this 3rd party APP mesh and sync with QB's..

    Thanks so much!!!!!


    Thanks for providing details, Upnorthdave.

     

    Integrating QuickBooks Desktop with your Melio account helps you save time by reducing the number of manual entries you have to do when receiving payments. You'll have the option to download the Sync Manager or the QuickBooks Desktop Connector when you click the Connect button in your Melio account's settings section.

     

    Please check your computer's download location and open the file to install it. If you're can't find the file, you can initiate the connection again.

     

    Here's how:

     

    1. Go to the Settings section in your Melio account and choose QuickBooks Desktop Sync.
    2. Click the Connect to QuickBooks button.
    3. When prompted to confirm the connection, select the Connect button.
    4. Choose the Download button, then Next.
    5. Once the download is complete, open the file and copy the license number that appears on your Melio.
    6. Paste the information in the Sync Manager, then Install.
    7. Launch QuickBooks Desktop and ensure you're signed in to your account as admin.
    8. In Melio, click the I'm signed in to QuickBooks.
    9. Go back to the Sync Manager and select your region (US). Then, click the Link with Melio Payments button.
    10. Go back to QuickBooks Desktop. When prompted to grant access to Melio, select Yes, whenever this QuickBooks company file is open and click Continue.
    11. Follow the on-screen instruction to complete the process.

     

    If you receive any error during the process, I recommend reaching out to Melio support. They'll be able to walk you through the whole procedure.

     

    Leave a comment below if you have further questions or concerns. We're always here to help you.

    P
    PollNofer
    August 31, 2025

    Sync Manager is retired. Remove the old component and update Desktop to the latest release. If you are moving data to QBO or a database Skyvia can run the ongoing sync so you do not rely on Sync Manager. You can find more information here.

    Need QuickBooks guidance?
    Log in to access expert advice and community support instantly.
    Terms & ConditionsAccessibility statement