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I have QB 2014 for Mac. Every time I login to my company it crashes. What can I do?

Forum|Forum|7 years ago
December 11, 2018
4 replies
3 views

I've gone through and updated everything. I'm using OS X El Capitan version 10.11.3 (15D21). I've restarted my computer, shut it down and unplugged it for a while, and tried opening a backed up file but it says it can't open file. I can open QB sample company just fine. I would go through verify data and such if I could get it opened but haven't been able to successfully do so. My pass word is correct...so thats not an issue. Crash Catcher pops up "An error has occurred and QB must quit" and a smaller box pops up and says "Quickbooks quit unexpectedly." I'm at a loss as to what to do.

QuickBooks Desktop

Best answer by SkinnyRaven

The crash in QB running on El Capitan is related to a window left minimized when exiting QB. Some users have had success deleting pref files, but be advised your year version is not supported on your OS.

To delete the pref files

1. Quit QuickBooks if it is running.
2. In the finder hold down the option key and click on Go->Library
3. In the Library window that opens double click on Preferences
4. Drag ALL files of the form com.intuit.quickbooksxxxx.plist to the trash (where xxxx is a year, like 2015, 2014, 2013, etc - make sure you delete all of them!)
5. Relaunch QuickBooks

L

lindak1119

Level 7

Has this been resolved? I have the exact same problem. I get the crash catcher with this and now cannot log into my iMac. However, my qb still works on my macbook pro. Please help if someone has a solution or if you have had the same problem. Thank you!

I

IntuitBrooks

Level 5

The solution is below.

M

mtacanandaiguaAuthor

The recommended answer worked for me:

"The crash in QB running on El Capitan is related to a window left minimized when exiting QB. Some users have had success deleting pref files, but be advised your year version is not supported on your OS.

To delete the pref files

1. Quit QuickBooks if it is running.
2. In the finder hold down the option key and click on Go->Library
3. In the Library window that opens double click on Preferences
4. Drag ALL files of the form com.intuit.quickbooksxxxx.plist to the trash (where xxxx is a year, like 2015, 2014, 2013, etc - make sure you delete all of them!)
5. Relaunch QuickBooks"

***I was told to prevent it from happening to not minimize any QB windows. I accidentally did a few times here and there and started haveing the same problem. So, I followed the step by step instructions again and it took care of it. I hope this helps!

S

SkinnyRavenAnswer

Level 6

The crash in QB running on El Capitan is related to a window left minimized when exiting QB. Some users have had success deleting pref files, but be advised your year version is not supported on your OS.

To delete the pref files

1. Quit QuickBooks if it is running.
2. In the finder hold down the option key and click on Go->Library
3. In the Library window that opens double click on Preferences
4. Drag ALL files of the form com.intuit.quickbooksxxxx.plist to the trash (where xxxx is a year, like 2015, 2014, 2013, etc - make sure you delete all of them!)
5. Relaunch QuickBooks

M

mtacanandaiguaAuthor

Thank you so much! I followed the steps and it worked perfectly! Thank you! Thank you! Thank you! Is there something I should be doing or not doing to prevent this issue from popping up again?

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