Unable to log into mobile app?

Hey there, @rdsheldon105-gma.

Thanks for taking the time to reach out to the QuickBooks Community for support. 

To clarify, are you able to log into QuickBooks Online using a web browser? If so, let's try some basic troubleshooting steps for your mobile app to clear the error. 

Here are some quick steps to fix most app-related issues:

1. Change the Wifi data connection on your device to 4G (varies by device).
2. Close and restart the app.
3. Clear app data. To do this:
   1. Open your device Settings.
   2. Click on Apps (varies by device).
   3. Choose QuickBooks app from the list, then choose Storage.
   4. Select clear data.
4. Power down and restart your device.
5. Uninstall and reinstall the app.

For additional troubleshooting steps, check out Fix common errors in the QuickBooks Mobile App. 

However, if you're unable to log into QuickBooks via browser, please let me know. In the meantime, you can follow the steps listed in Fix common sign-in errors in QuickBooks Online. 

I'll be sure to keep an eye out for your reply. Don't hesitate to let me know if you have any additional questions or concerns. Chat with you soon!

I have tried all this process and still unable to login from any of my apple devices that have my Apple ID.  I can only sign in on other devices like my wife’s phone or tablet but beat my ability to use QuickBooks on my phone.  My last shot is to call support and will make me do all this over again. Do you have any other viable solution? 

Hi there, Marcos. I understand and appreciate the effort you have already put into resolving this issue.

Since the standard troubleshooting hasn't restored access, the best path forward is to connect with our Live Support Team to investigate the device-specific authentication. Here's how:
 

1. Open your QBO account, select (?) Help icon at the top.
2. Choose one of the following options to get help: For the Assistant tab: Type Talk to an expert. For the Search tab: Select Contact Us and follow the prompts.
    

Support hours:
 

• Monday–Friday: 6 AM–6 PM PT
• Saturday: 6 AM–3-PM PT
• Sunday: closed
   

For QuickBooks Advanced users, extended hours apply:
 

• Monday–Friday: 6 AM–7 PM PT
• Saturday–Sunday: 6 AM–3 PM PT

Feel free to reply here if you have more questions or queries.