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rsaine
Level 1

Where does customer reviews get published?

 
Solved
Best answer December 06, 2025

Best Answers
ArielI
QuickBooks Team

Where does customer reviews get published?

Let's see what your customers have to say, rsaine.

 

Customer reviews from post-invoice surveys in QuickBooks Online (QBO) are sent directly to your email and are also stored in QBO for easy access. To view the results, go to the Customer Hub Overview page (Take me there). Then, click on View response in the Review and testimonial section.

 

You can also view survey responses for specific customers on their individual Profile pages and reply to their feedback by selecting Send a thank you note or Send an email. Check out this article for more details: View customer feedback survey results.

Feel free to click the Reply button if you have further questions, and we'll respond to you as soon as possible.

View solution in original post

2 Comments 2
ArielI
QuickBooks Team

Where does customer reviews get published?

Let's see what your customers have to say, rsaine.

 

Customer reviews from post-invoice surveys in QuickBooks Online (QBO) are sent directly to your email and are also stored in QBO for easy access. To view the results, go to the Customer Hub Overview page (Take me there). Then, click on View response in the Review and testimonial section.

 

You can also view survey responses for specific customers on their individual Profile pages and reply to their feedback by selecting Send a thank you note or Send an email. Check out this article for more details: View customer feedback survey results.

Feel free to click the Reply button if you have further questions, and we'll respond to you as soon as possible.

Jv_D
QuickBooks Team

Where does customer reviews get published?

Hi, @rsaine.


I just wanted to follow up to check if the resolution we provided helped resolve your issue. Please let us know if everything is now working as expected or if you’re still experiencing any problems.

We’ll be glad to assist further if needed.

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