I appreciate you for bringing this issue to our attention, Deborah.
I have detailed steps to address the error you're experiencing when accessing your QuickBooks account. This issue might be related to your browser. To isolate this, I recommend logging into your QuickBooks Online (QBO) account using a private window. This method does not utilize existing cache files, making it an effective way to determine if the browser is the source of the issue.
To open one, please use these keyboard shortcuts:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Option + P
- Edge: Ctrl + Shift + N
Once there, try to log into your QBO account. If you successfully access your account, please proceed to clear your browser's cache and ensure your browser is updated to the latest version. These steps will optimize your QBO experience and improve overall functionality.
Additionally, if you want to manage your financial records within the program, please consult this article for guidance: Run a report in QuickBooks Online.
Our goal is to ensure seamless access to your QBO account, Deborah. Should you have any further questions or concerns, feel free to reply in this forum.
