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jennifer43
New Member
February 9, 2020
Question

Anyone else seeing that you can't connect paypal?

  • February 9, 2020
  • 4 replies
  • 22 views
No text available

4 replies

AlexV
AlexV
Level 10
February 9, 2020

You can manually import your transactions from Paypal, jennifer43.

 

We've already reported this error and still working for it to be resolved. This workaround is just temporary until everything works fine. You can log in to your Paypal account to get a webconnect file that we can import to QuickBooks Online. These are the supported file format:

  • Comma-Separated Values (CSV)
  • QuickBooks Online (QBO)
  • Quicken (QFX)

Once you have it, you're now ready to upload the transactions into QuickBooks Online. 

 

In addition, please contact our Customer Support Team. You'll be updated about the progress of this investigation once they'll add you on the list of the affected users. 

  1. Go to Help and click Contact us.
  2. Enter Connect to Paypal in the question field. Select the Let's talk.
  3. Choose either Start a message or Get a callback.

You can also read this guide about matching and categorizing your Paypal transactions in QuickBooks Online.

 

Please reply below if you need more help from me. I'll be happy to assist.

Fiat Lux - ASIA
Fiat Lux - ASIA
Level 14
February 10, 2020

@jennifer43 

For the time being, utilize another connector.

https://automate.io?ref=quickbooks

 

jennifer43Author
New Member
February 11, 2020

Is there an ETA of when this will be fixed?  the connector you mentioned is not free and looks complicated.

Sarah Bl
Sarah Bl
February 11, 2020

Hello, @jennifer43.

 

I hope your week is going well so far. At this time, we don't have an estimated time on when this issue has a resolution. Just know our Engineering Team is working hard on getting this problem corrected. In the mean-time, you can proceed with the steps my colleague @AlexV provided.

 

I do suggest that you call into our Customer Care Team if you haven't, to attach you to the ticket for users that's been affected by this technical issue. This way, you'll receive email updates on when this issue is going to be fixed. Here's how to get in touch with support:

  1. Sign in to your QBO account.
  2. In the top right corner, select the Help button.
  3. Click the Contact Us on the bottom of the pop-up window.
  4. Enter the reason why you need to reach out to us and select how by Phone, Chat, or Community.

If you have any more questions, please don't hesitate to reach back out. Here's to you and a safe, productive week ahead.

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