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E
elifdoganay
January 4, 2024
Solved

Bank connection problem

  • January 4, 2024
  • 1 reply
  • 0 views

Hi,

I have a problem with bank account connection. I connected my Monzo bank account and the data flow seems successful. However, when I connect my Revolut account, although it does not give an error, there is no data flow and it appears as 0. 

On the Revolut side, the bank seems to be connected to Quickbook, I think the problem is related the QB. I can see the Revolut account in the Chart of Accounts section, but there is no flow. I would be glad if you can help.

Thanks

 

 

Best answer by MelroseV

Thank you for getting back to us, elifdoganay. Let me point you in the right direction to ensure your Revolut account will show your account in QuickBooks Online (QBO).

 

Firstly, it's important to understand that Community is a public forum where we don't have access to your account details. To best address your concern and provide further assistance, we recommend contacting our Customer Support Team. They are equipped with the necessary tools and resources to help you out. 

 

Here's how you can get in touch with them:

 

  1. Go to the Help icon and choose the Search tab.
  2. Select Contact Us.
  3. Describe your concern and select Continue.
  4. Choose between Chat with us and Have us call you.

 

For future use, here's a guide on reconciling your accounts to ensure your accounts in QuickBooks match your real-life ones: Reconcile an account.

 

Leave us a message if you need further assistance with your bank. I’m always here to help. Stay safe!

1 reply

A
Ashleigh1
Level 14
January 4, 2024

 Hello Elifdoganay, can you have a look at this article and go through it if you still have any issues please come back to us and let us know.  

E
elifdoganayAuthor
January 5, 2024

Hi, 

This is not my problem, the Revolut account still does not appear, only streaming is provided by Monzo.



M
MelroseVAnswer
Level 1
January 5, 2024

Thank you for getting back to us, elifdoganay. Let me point you in the right direction to ensure your Revolut account will show your account in QuickBooks Online (QBO).

 

Firstly, it's important to understand that Community is a public forum where we don't have access to your account details. To best address your concern and provide further assistance, we recommend contacting our Customer Support Team. They are equipped with the necessary tools and resources to help you out. 

 

Here's how you can get in touch with them:

 

  1. Go to the Help icon and choose the Search tab.
  2. Select Contact Us.
  3. Describe your concern and select Continue.
  4. Choose between Chat with us and Have us call you.

 

For future use, here's a guide on reconciling your accounts to ensure your accounts in QuickBooks match your real-life ones: Reconcile an account.

 

Leave us a message if you need further assistance with your bank. I’m always here to help. Stay safe!

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