Skip to main content

Get 50% OFF QuickBooks for 3 months*

Buy now
Switch to QuickBooks and 70% off for 3 Months
Talk to Sales: 877-683-3280
Hours
Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST
Product support & help
Need help signing in?
C
Cath_R
February 16, 2023
Question

Bank Feeds

  • February 16, 2023
  • 1 reply
  • 1 view

Hi,

 

I have a partial payment from a customer that was downloaded through bank feeds. When I match it to existing transactions, it says the total doesn't match the downloaded transaction amount. So I clicked resolve and put in the info to split the payment (I believe that is what I am suppose to do with a partial payment) however it still says it doesn't match. In the resolve screen I am putting the amount that the customer paid.

 

Please Help!

Cath

1 reply

A
Anonymous
February 16, 2023

Welcome back to the Community, @Cath_R.

 

I can share an easy way to match your transaction in QuickBooks Desktop. Since your customer partially made a payment to an invoice, we can then receive the amount and enter the exact amount given by the customer.

 

To partially receive a payment, here’s how:

 

  1. Go to the Customers menu, and select Receive Payment.
  2. In the Received From drop-down, select the customer's name.
  3. Enter the exact Amount received or the partial amount given.
  4. Make sure the date is correct, then choose the Payment method.
  5. Select the invoice or invoices you'd like to pay.
  6. Select Save & Close.

 

Once done, manually create a bank deposit for the payment to match the transaction. I’ll show you how:

 

  1. Go to the Banking menu, and select Make Deposits.
  2. In the Make Deposits window, select the account you want to put the deposit into from the Deposit to dropdown.
  3. Check the exact deposit total. 
  4. Enter the date you deposited at your bank.
  5. Then, select Save & Close.

 

Afterward, we can consider excluding the transaction from your Bank feeds to clear this. Once your customer decided to pay the remaining balance for the invoice, you can repeat the same process I have outlined here.

 

Once sorted out, you'll want to check out the following articles to get equipped about adding and matching your transactions. Then reconcile this to review and ensure your accounts are balanced:

 

 

Let me know if you have more concerns about matching transactions. I'm just a post away. Have a good one!

C
Cath_RAuthor
February 16, 2023

Thank you so much, that worked perfect!

 

If I may ask you one more question? 

In bank feeds and in the add/match transaction window, there are some old payments sitting and I want to know if or how I can get rid of them?

 

 

F
FateCandylaneTQuickBooks Team
QuickBooks Team
February 16, 2023

Thanks for the follow-up response, Cath_R. Let me help you get things resolved.

 

To guide you in excluding old payment transactions in QuickBooks Desktop (QBDT), you can follow the steps below:

 

  1. In your QBDT account, go to the Banking tab and select Bank Feeds.
  2. Click Bank Feeds Center.
  3. Choose the specific bank account and tap the Transaction Lists button.
  4. Put a check on the transaction you want to ignore.
  5. Under the Action column, click Select dropdown and tap Ignore.

 

You can check out this article to guide you in reconciling your accounts: Reconcile an account in QuickBooks Desktop.

 

You're always welcome to get back in this thread if you require additional assistance managing bank transactions. We'll be delighted to help you further. Keep safe!

Need QuickBooks guidance?
Log in to access expert advice and community support instantly.
Terms & ConditionsAccessibility statement