cancel
Showing results for 
Search instead for 
Did you mean: 
smite0777
Level 1

Downloading Transaction Mac Desktop - Capital One

Hello, I’m having a crazy issue with Quickbooks Mac Desktop 2019. My quickbooks isn’t allowing me to download my .qfx/.qbo file that I’ve downloaded from my Capital One bank account. The error it gives me is “contact your financial institution.” Things I have tried: -Contacted Capital One. Didn’t work. —---They suggested downloading the .qfx through a different browser, which I tried and… didn’t work. -Making a new company file and trying to download it there. Didn’t work. -Using an earlier backup of the company file. Didn’t work. -Massive amounts of googling and quickbooks forum searching to find someone with a similar issue and troubleshooting via that. Didn’t work. Things that do work… downloading the .qfx file from the Wells Fargo bank account, converting to .qbo, and then downloading into quickbooks. My quickbooks is up to date with the latest mac version. I’m logged into my company and intuit account. Is there something in the .qbo/.qfx/text file that I need to alter to make this work? It worked in the past. The last download for Capital One I had that worked was when I updated my bookkeeping on October 17th. Any help is appreciated. Thank you in advance!
Solved
Best answer March 04, 2019

Best Answers
smite0777
Level 1

Downloading Transaction Mac Desktop - Capital One

Neither of the replies were the solution, but it did point me in a general direction, kind of. 

 

On my computer, changing .qfx to .qbo does work. It works for Wells Fargo and Capital One. The problem with the Capital One .qbo not being read by Quickbooks is the code.

 

Solution was found via this for anyone who has a similar issue: https://collaboration133.com/converting-qfx-files-to-qbo-files-for-import-to-quickbooks-via-web-conn...

View solution in original post

6 Comments
IntuitBrooks
Level 9

Downloading Transaction Mac Desktop - Capital One

You have to download a .qbo file for QuickBooks.  .qfx is for Quicken and is different. You can't manually change the file extension - that won't work.

 

If Capital One doesn't offer a .qbo (QuickBooks Web Connect) download option then the issue is that Capital One doesn't support QuickBooks.  If it does offer it then just download that and it should work. 

IntuitBrooks
Level 9

Downloading Transaction Mac Desktop - Capital One

Also... banks occasionally reserve the .qbo file for business accounts and offer the .qfx option for personal accounts.  If you are using a personal checking account that may be the issue.   

smite0777
Level 1

Downloading Transaction Mac Desktop - Capital One

Neither of the replies were the solution, but it did point me in a general direction, kind of. 

 

On my computer, changing .qfx to .qbo does work. It works for Wells Fargo and Capital One. The problem with the Capital One .qbo not being read by Quickbooks is the code.

 

Solution was found via this for anyone who has a similar issue: https://collaboration133.com/converting-qfx-files-to-qbo-files-for-import-to-quickbooks-via-web-conn...

View solution in original post

fvcruz
Level 1

Downloading Transaction Mac Desktop - Capital One

I just upgraded to Mac 2020 and have a similar issue with importing capital one export file in QBO format. 

I will be requesting a refund after being online with tech support in India (Always a frustrating experience) for many hours. Going back to 2016 if manually having to do transactions. 

christinej1968
Level 1

Downloading Transaction Mac Desktop - Capital One

how are you exporting qbo format from capital one? i used a converter that converts the pdf downloaded statements into qbo files. I use quickbooks for mac 2016 and i can't import the qbo files.  suggestions?

MaryJoyD
QuickBooks Team

Downloading Transaction Mac Desktop - Capital One

You can import this file to your account using the Web Connect process, @christinej1968

 

Did you encounter any errors when trying to import the file? That'll help us resolve the error you're having. 

 

The first time you use the Web Connect process, you must go through a setup process. For a detailed guidance, check this article: Online banking: Using Web Connect

 

In case you’ve encountered any errors in the future, check this article on how to get this resolved: Error: Nothing imported after importing a Web Connect (.qbo) file.

 

Let us know if there's anything that you need about importing your transactions. I'm always glad to help in any way I can. 

Need to get in touch?

Contact us
Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up