Good morning ~~
I am working on correcting duplicate entries from previous bookkeepers at my company. They use Quickbooks Online. For some reason there are duplicate deposits showing up under uncleared payments and uncleared deposits. I know they are incorrect but is it okay to just delete them? There are also many that are 0 amounts - can I just delete those?
Thank you!
Good morning, Michelle.
I hope you're doing well. I'll be more than happy to assist you with correcting duplicate transactions in your account.
Yes, you can delete the entries so they will no longer show in the register as duplicates. All you need to do is to click the More option at the bottom of the transaction and then Delete.
You can also choose to just void the entry instead of deleting them. This way you can retain the entries and add some memos why these items are voided. Voided transactions will no longer interfere with the balances and will only remain as non-posting entries with 0 values.
The following link will guide you how to remove entries in QBO: Void or delete transactions in QuickBooks Online
Another option is finding a third-party deleter app to remove the data inside QuickBooks. Click this link to our site: QuickBooks Online Applications
If you have further questions about the processes in QuickBooks, please feel free to post them here or mention my name. I'll be here to help you manage your QBO transactions. Have a nice day!
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