Frequent account disconnects

I wish you didn't have to overcome all these hurdles when working with QuickBooks, Thomas. Let me share further details about this concern.

Upon checking our database, the investigation process is still ongoing. Rest assured that our Engineering Team is aware of this issue and is investigating to identify the cause to provide a solution to the bank issue you are experiencing.

While we're unable to provide exact dates for when this issue will be fixed, please know that you've already been added to the notification list by our support team. You'll receive an email notification once a resolution update is available.

Moreover, may I know what QuickBooks product are you using? If you're using the QuickBooks Online program, you can visit this article to learn more about fixing bank error 185: Fix bank error 185.

I appreciate your continued patience while we're working on a permanent solution. I'm only a post away if you have any other QuickBooks-related questions. Keep safe!

Thanks Kevin, 

I appreciate the sympathy and that you're working to investigate. 

It would be helpful to manage expectations about the timeline for investigation. Otherwise I can expect anywhere between an instant and never.

I looked at the link you provided. The information provided, while accurate, doesn't provide a "fix" to keep my account connected for more time than a two factor authentication takes to expire (typically 30-60 seconds). Please do keep me posted and I'll keep my eyes open for the email update. 

My quickbooks is having the same issue. Having to reconnect my bank account daily. Not as bad as every 20 minutes but still incredibly frustrating. Any solution would be greatly appreciated.

Thank you for reaching out to the QuickBooks Community, hollycarter99. If you haven't called in, I encourage you to connect with us so that you can be added to the list of affected users. When you do, share this investigation number INV-69411 so the agent will add you to the correct one. Once added, you will be emailed with updates about the investigation. Here's how to connect with us:

1. Go to Help (?) and select Contact Us.
2. Enter "talk to a human," then select Continue.
3. Select Have us call you to get a call from a support expert.

Let me know how everything works out! I will be in the Community if you need further assistance. See you soon. 

Was there ever a fix for this? We have the same issue. Every time I log in, or refresh it has me verify with a code via text message.

I have some information that I want to impart about the text message that you're receiving. This will give you a clearer picture of why this is important and guide you on what to do, Burn.

Intuit strives to provide you with the best security in your account. The SMS text verification lets you double-check a user's identity. Normally, this happens after you enter your login credentials, and are then asked to give the code to completely sign in to your account.

If you want to turn off the two-step verification, follow the steps outlined below:

1. Sign in to your Intuit Account.
2. Select Sign in & security.
3. Choose 2-step verification.
4. Turn off the Use 2-step verification switch.
5. Enter your account password, then select Continue.

Please know that once you opt out of this feature, we'll still ask you to verify the first time you sign in on an unrecognized device. For more details about the verification process, read this article for more information: Verify Your Intuit Account With Multi-Factor Authentication Or Two-Step Verification.

Additionally, you may want to familiarize every part of QuickBooks to make sure it delivers the best for your business and know some of the features that are considered important. Check out this link to learn your way around with QuickBooks: Get Started With QuickBooks Online.

Let us know if there is anything else that you need so we can get you back on track with QuickBooks or if you have other questions about the verification process. We're here to do the best that we can and ensure to get you covered.