How can I enter a negative balance when reconciling?

I can enter the negative balance but it will not reconcile.  I just get a blank screen rather than the normal reconciliation screen.  Now it is impossible to reconcile anything.

Let's get this sorted out and display the transactions in the Reconcile page, lbg3093.

Let's make sure the Hide transactions after the statement's end date option is not turned on in the Reconcile page. You can uncheck that option located on the top right of the screen to see the transactions for that period (if it is activated).

If not, it's possible there's a damaged data on the company file preventing the transactions to appear. You can follow the steps in this article to troubleshoot the issue: Resolve data damage with your QuickBooks Desktop company file.

Then, try accessing the Reconcile page again to see the transactions for Checks, Payments, Deposits and other Credits.

To learn more about reconciliation, you can check out these articles:

• Reconcile an account in QuickBooks Desktop
• Fix issues when you're reconciling in QuickBooks Desktop
• Learn the reconcile workflow in QuickBooks

If the same thing happens, I'd suggest contacting our Customer Support Team. They'll investigate what's causing this issue.

Here's how:

1. Click Help on the top menu.
2. Choose QuickBooks Desktop Help.
3. Enter your concern in the Search field.
4. Tick the Search icon. 
5. Tap the Contact Us link.
6. Choose Get a callback to connect with us.

Please go back to this thread if you need anything else with reconciling your bank account. I'm here to help.

I'm having the same problem when reconciling a CC with a negative balance.  When I try to enter the - sign, it gives me the calculator, not a negative sign. 

I'm using a mac. Maybe that's why?

Hello, mayinNV. 

Thank you for reaching out to the Community. Let's go ahead and pull up the discrepancy report to view what's causing the difference.  

1. From the Reports menu, select Banking, then choose Reconciliation Discrepancy. 
2. Choose the appropriate account, then select OK. 
3. Evaluate the report to identify any discrepancies. 

Once already figure out the discrepancy, make sure to correct it and start the process of reconciling.  

To guide you with the reconciliation process, Here are the articles for you:  

• Fix issues when you're reconciling in QuickBooks Desktop. 
• Learn the reconcile workflow in QuickBooks. 

However, If all fails, let's consider to verify and rebuild data. It could be the file is corrupted.  

Please know that you can always get back to this post If you have any other questions. I'll be right here to help. Stay safe!