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RCrawford79
Level 2

PayPal Ach Reversal

Our company recently had an issue with fraudulent charges, resulting in several regular payments being returned. We pay many of our web-related charges through our PayPal account, and the money is automatically transferred from our bank to PayPal. Due to the fraud, a couple of those automatic transfers to PayPal have now been returned as ACH reversals. We use the PayPal Connector app and don't enter bills for the payments paid out of PayPal. I have no idea how to fix my PayPal account. My bank records every retry and return payment attempt, and my PayPal statement does not match what the bank shows. Can anyone suggest a fix for this mess?

3 Comments 3
RheaMaeH
QuickBooks Team

PayPal Ach Reversal

I appreciate you providing detailed information, RCrawford79. Let’s work together to resolve the mismatch between your PayPal and bank transactions and ensure your accounts are accurate and aligned.

 

To begin with, let's identify the discrepancies between your PayPal and bank transactions. You’ll need to review records from both sides to identify reversals, retries, and missing items.

 

To correct these discrepancies, you can create a journal entry to account for adjustments such as returned payments or retries. I recommend consulting your accountant for guidance on selecting the correct accounts.

 

Here’s how you can create a journal entry:

 

  1. Go to + Create and select Journal entry.
  2. In the ACCOUNT column, choose the category where you want to track the adjustment.
  3. Enter the amount in the appropriate DEBIT or CREDIT column, depending on whether funds are being added or deducted.
  4. On the next line, select the corresponding account nd enter the same amount in the opposite column.
  5. Click Save or Save and close to record the entry.

 

After recording the journal entry, you can match it to the bank entries and reversal entries. Ensure to check for duplicate transactions. If duplicates are identified, please exclude them to avoid errors in your records.

 

You can revisit this thread if you have follow-up questions.

RCrawford79
Level 2

PayPal Ach Reversal

My PayPal statement does not match my bank statement. The Bank shows multiple retries for each returned check, and PayPal only showed a single retry. Also, since we use the PayPal connector app, money sent from our bank to PayPal to fund the account is categorized as transfers, so there isn't anything for me to link the journal entry to on the bank side. 

Candice C
QuickBooks Team

PayPal Ach Reversal

Hey there, @RCrawford79.

 

Thanks for reaching back out to the Community and giving us those details about your banking issue. 

 

To see what the best route would be for your business with these transactions, I recommend consulting with your accountant. They will review your transactions and then see what the best fix would be.

 

If you don't have an accountant, check out this link to find one near you

 

Feel free to come back if you have any other questions and keep us updated on how the conversation goes with your accountant. We want to ensure that you get this taken care of as soon as possible. Have a great day! 

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