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etkid007
Level 1

Quickbooks changed my plan without telling me. I chose a plan at 12.50. It was changed to 20 and then 40 without informing me. Anyone else experience this?

I hate being treated like this by online software companies. I will find another software that does not change my bill arbitrarily after I get my refund
2 Comments 2
Fiat Lux - ASIA
Level 15

Quickbooks changed my plan without telling me. I chose a plan at 12.50. It was changed to 20 and then 40 without informing me. Anyone else experience this?

Which QBO plan did you buy? QBO Plus?

When did you buy it? 3 months ago?

LeizylM
QuickBooks Team

Quickbooks changed my plan without telling me. I chose a plan at 12.50. It was changed to 20 and then 40 without informing me. Anyone else experience this?

Hi there, etkid007. 

 

I can see that there are separate threads that have the same questions about the changes to your QBO plan. 

Let me share this link so you can follow the steps provided by my peer: https://quickbooks.intuit.com/learn-support/en-us/account-management/re-quickbooks-changed-my-plan-w....

 

You can check out this link for more details on how to look into your billing and subscription: Update billing, payment, and subscription info in QuickBooks Online

 

The Community is always here if you need anything else.

 

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