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Cabinets1
June 3, 2021
Question

Accountant Center change

  • June 3, 2021
  • 36 replies
  • 117 views

I reconcile my bank accounts each month in Quickbooks.  For some reason, on the Accountant Center screen, the "current balance" shown for my main checking account is incorrect (in the reconciliation section).  Do you know why?   How can I change it to be correct?

36 replies

JonpriL
Level 9
June 4, 2021

Hello @Cabinets1,

 

In QuickBooks Desktop, the current balance showing on your account is based on the transactions on your register. They may be from the list of transactions you've reviewed from the bank feeds or manually created entries for your business transaction.

 

Now to fix this, it is recommended to review and compare the list of your transaction in the register with what is showing on your statement of account provided by your bank. This way, you can identify the transactions causing the discrepancy of the current balance and delete them to fix it.

 

On top of that, I've also included this reference helpful for the steps needed in balancing your checkbook and regularly reviewing your accounts in QuickBooks: Use this guide anytime you need help doing or fixing a reconciliation.

 

Don't hesitate to post again here if you have other questions or concerns with QuickBooks tasks and navigations. I'm always around happy to help. Stay safe and have a good one!

Kurt128
August 10, 2022

I agree this is not working for me as well across QBDTA 2020, 2021 and 2022.

Very frustrating. And I agree it started after a recent "update" that rendered it inoperable. Almost as if they were intentionally trying to eliminate a feature and functionality which many of us accountants used regularly. Please fix this bug in the update.

    Maybelle_SQuickBooks Team
    QuickBooks Team
    September 13, 2022

    I have checked and can confirm that checking for and installing the latest QuickBooks updates did not resolve this issue unfortunately. This issue still remains an issue unfortunately.


    Hello there, @Kason Kellstrom.

     

    Have you tried using the Verify and Rebuild tool? If so, you'll want to download and run our QuickBooks Tool Hub. Then, launch QuickBooks File Doctor. For the step-by-step instructions, check out this article: Fix common problems and errors with the QuickBooks Tool Hub.

     

    However, if the issue persists, I recommend reaching our Customer Support Team. This way, we can check your account in a secure environment and see the cause of the problem.

     

    Here's how:

     

    1. Go to the Help menu.
    2. Select QuickBooks Desktop Help.
    3. Click Contact Us.
    4. Enter a brief description of your issue, then click Continue.
    5. Select Talk to a Specialist. 

     

    Visit this page if you need help with other QuickBooks Desktop-related tasks. It has our general QuickBooks topics, video tutorials, and Community answers: View all help for QuickBooks Desktop.

     

    Please drop a reply if you have follow-up questions about the accountant center in QuickBooks. I'm more than happy to answer them for you.

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