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drice11089
June 21, 2022
Question

Bounced Check button greyed out

  • June 21, 2022
  • 3 replies
  • 22 views

I'm trying to use the bounced check function but it is greyed out. I have checked that the customer payment method is set to check. The payment has been deposited to the bank account and payment screen shows "cleared". I've looked at every check for the past few months and every one has the bounced check icon greyed out. Any ideas as to how to turn this functionality on? Thank you.

    3 replies

    JasroV
    JasroV
    Level 8
    June 21, 2022

    Great to have you in the Community space, @drice11089.

     

    I appreciate you for making sure you meet the criteria in making the bounce check feature available.

     

    Let's work together to figure this out so you can record a bounce check for your customer. To begin, make sure your QuickBooks Desktop (QBDT) for Mac is up to date with the most recent release. This way, we can ensure the software is running with the newest features and updates.

     

    If the issue persists, I recommend that you run the Verify & Rebuild utility tool. This scans your company file for potential errors and promptly corrects them. . I'll show you how.

     

    To Verify:

     

    1. Go to the File menu and select Utilities.
    2. Select Verify Data, then select OK to close all windows. 
    3. Once you’ve verified your data, you can rebuild your company file to fix any errors or data damage that's found.

     

    To Rebuild:

     

    1. Go back to the File menu and select Utilities.
    2. Select Rebuild Data, then select OK to close all windows.

     

    You can also see this article for the complete process: Verify and rebuild data in QuickBooks Desktop for Mac.

     

    Furthermore, I've added these articles that can help you seamlessly manage your accounts and QBDT for Mac: 

     

     

    Please let me know if you need more help with your check and QBDT for Mac. I'll be here more than happy to work with you again. Have a good one!

    D
    drice11089Author
    June 21, 2022

    Thank you for your reply. I have the latest release v20.0.8 R9 and I have verified and repaired the company file but the problem persists. On all my Customer Payments that have "Check" as the Pmt. Method, the program will not allow me to click on the bounced check icon in the toolbar. I tried changing payment types, save, and then change it back to check but still not allowed to use the bounced check function.

     

    Any other ideas would be appreciated.

    D
    drice11089Author
    June 22, 2022

    Thank you for getting back to us here in the Community, @drice11089.

     

    I know this hasn't been easy for you. I'm here to make sure you get pointed in the right direction.

     

    I understand you are using QuickBooks Desktop for Mac 2021. My colleague above already provided the steps to perform troubleshooting steps. If the issue with the bounced check is still not resolved, I recommend contacting QuickBooks Desktop for Mac chat support. This way, they'll be able to check the cause of this issue and assist you further.

     

    You can also check our Help articles that contain helpful tips for QuickBooks Desktop for Mac. You can find common questions and answers that can help you with other concerns in using QuickBooks.

     

    Let me know if you have additional questions about using the bounced check button QuickBooks Desktop for Mac. I'm always here to help. Have a great day.


    I have already tried the chat and all they wanted to do was sell me a subscription and then e-mailed me a link to a video that showed me what happens when the bounced check icon works, but nothing about what to do when it doesn't. I was hoping this would be a better source for the answer to the issue I was having. I don't think it is out of the question after spending hundreds of dollars on software to get some help to get a documented function to work as advertised. If you can't help me and chat won't help me, where do I go from here?

    P
    pynchonpress
    July 21, 2023

    I have the same issue.  Your suggestions do not solve the issue

    JoesemM
    JoesemMQuickBooks Team
    QuickBooks Team
    July 21, 2023

    Hello, @pynchonpress. I'm grateful that you followed the advice provided by my colleagues above. Please allow me to help and share extra ways to fix the greyed-out bounced check button.

     

    Since the troubleshooting steps shared above don't work, please note that you can only use the Bounced Check feature if the customer payment is a check you already entered in QuickBooks, and isn’t deposited to the Undeposited Funds account.

     

    1. Go to the Customers menu, then select Receive Payment.
    2. Find and open the check, then select Bounced Check.
    3. Complete the info needed. Take note that for bank fees, QuickBooks creates a bank service charge expense account if you don’t have one.
    4. Select Next. You’ll see a brief explanation of what happens with the invoice, check, and bank fees.
    5. Select Record. The invoice is now unpaid and outstanding. It also includes a Bounced Check Charge for your customer. If you don’t have one, QuickBooks creates a Returned Check Charges income account for the charge.

     

    Then, QuickBooks also creates a journal entry to reverse the payment. To see its details, double-click on the journal entry. For more details, open this article: Handle Non-Sufficient Funds (NSF) or bounced checks from customers.

     

    I’m including some articles that will help you write checks and troubleshooting steps to fix printing issues in case you want to print them:

     

     

    Please contact me by clicking the REPLY button below if there is anything further I can do to help you, except recording bounced checks. I'd be delighted to assist you once more.

    S
    Sox59
    December 6, 2023

    I tried to figure this out for an hour. I finally brought up the payment in the customer section. I clicked on the check box and resaved the payment. The check box is right between the cash and visa boxes on my version of Quickbooks.I then went in to the payment and the bounced check button was no longer greyed out. I clicked on the bounced check button and followed the steps and recorded the bounced check.

      Q
      QuixBookxH8
      September 16, 2024

      Thanks, THIS, from another user, actually worked.  

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