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B
bloom
November 8, 2018
Question

Duplicate transactions from chase

  • November 8, 2018
  • 1 reply
  • 6 views

Hi, 

There is an issue with Chase bank connection. It downloads duplicate entries. I've deleted all transactions and reconnected and the issue persists. I have a 2 employee credit cards, so I've created a master credit card account and the 2 cards are subs of the master. 

 

Please advise how to resolve the duplicate transaction issue. I don't want to manually go through and exclude all the duplicates, there is just too many!

1 reply

SophiaAnnL
SophiaAnnL
Level 5
November 8, 2018

We've received reports about duplicate transactions with the Chase bank, Bloom.

Right now, our engineers are closely working with your bank to resolve this issue for you. While we don't have a workaround yet, it would be best to contact our Customer Care Team. They can add you to the list of affected users, so you'll receive an update when this is resolved.

You can get our phone number by following these steps:

  1. Go to this link https://help.quickbooks.intuit.com/en_US/contact.
  2. Select QuickBooks Online.
  3. Click Solving issues & error messages topic.
  4. Click the Banking sub-topic.
  5. Scroll down and click the Get Phone Number button.

I appreciate your patience on this. Don't hesitate to let me know if you need anything else.

B
bloomAuthor
November 10, 2018

Thanks for the update. Please escalate this as it's cause havoc in our balance sheets. Simply excluding the duplicates is not fixing the problem and the balances are all off. 

Thanks,

B

    B
    bloom1
    December 10, 2018

    Please permit me to interrupt in this thread, @bloom. 

     

    When I checked the status of this issue, our engineers are still working on solving this unexpected behavior. For now, what we recommend is to exclude those duplicate transactions. 

     

    Here's how:

    1. In the Banking section, select the For Review tab.
    2. Check the boxes of the duplicate transactions.
    3. Click on Batch actions and select Exclude Selected.

    All of these duplicates will be transferred in the Excluded tab. If you wish to delete them, go to that tab and check the boxes of the transactions. Then, select Batch actions and then Delete.

     

    We'll keep you posted once it's resolved. Let us know if you need anything else. We're here to help. 


    hi Garlyn, as I have mentioned before the process of excluding the duplicates does not resolve the issue with the balances. The chase vs QuickBooks balances are off, the current problem between chase & quickbooks seams to be beyond just duplicate transactions. 


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