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B
bloom
November 8, 2018
Question

Duplicate transactions from chase

  • November 8, 2018
  • 1 reply
  • 8 views

Hi, 

There is an issue with Chase bank connection. It downloads duplicate entries. I've deleted all transactions and reconnected and the issue persists. I have a 2 employee credit cards, so I've created a master credit card account and the 2 cards are subs of the master. 

 

Please advise how to resolve the duplicate transaction issue. I don't want to manually go through and exclude all the duplicates, there is just too many!

1 reply

SophiaAnnL
SophiaAnnL
Level 5
November 8, 2018

We've received reports about duplicate transactions with the Chase bank, Bloom.

Right now, our engineers are closely working with your bank to resolve this issue for you. While we don't have a workaround yet, it would be best to contact our Customer Care Team. They can add you to the list of affected users, so you'll receive an update when this is resolved.

You can get our phone number by following these steps:

  1. Go to this link https://help.quickbooks.intuit.com/en_US/contact.
  2. Select QuickBooks Online.
  3. Click Solving issues & error messages topic.
  4. Click the Banking sub-topic.
  5. Scroll down and click the Get Phone Number button.

I appreciate your patience on this. Don't hesitate to let me know if you need anything else.

B
bloomAuthor
November 10, 2018

Thanks for the update. Please escalate this as it's cause havoc in our balance sheets. Simply excluding the duplicates is not fixing the problem and the balances are all off. 

Thanks,

B

    C
    Charies_M
    Level 9
    December 10, 2018

    hi Garlyn, as I have mentioned before the process of excluding the duplicates does not resolve the issue with the balances. The chase vs QuickBooks balances are off, the current problem between chase & quickbooks seams to be beyond just duplicate transactions. 



    Thanks for keeping us posted, bloom1.

     

    Let me give updates about the current investigation about the issue with duplicate transactions from Chase Bank.

     

    I've researched the status of the investigation about duplicate transactions with Chase Bank and found out that our engineers are still working with your bank to come up with a permanent fix. 

     

    Meanwhile, I can help you match your Chase Bank balance and QuickBooks balance. There are several reasons why your balances doesn't match, among these are the following:

    • Outstanding transactions
    • New transactions for a connected account
    • Duplicate transactions
    • Edited or deleted transactions
    • Credit card (liability) account

    I've added an article for more information fixing incorrect balances in QuickBooks Online (QBO): How to fix differences between QuickBooks balance and bank balance.

     

    Should you have additional questions about handling duplicate transactions and fixing bank balances, don't hesitate to ask me here in the Community.

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