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B
bloom
November 8, 2018
Question

Duplicate transactions from chase

  • November 8, 2018
  • 1 reply
  • 8 views

Hi, 

There is an issue with Chase bank connection. It downloads duplicate entries. I've deleted all transactions and reconnected and the issue persists. I have a 2 employee credit cards, so I've created a master credit card account and the 2 cards are subs of the master. 

 

Please advise how to resolve the duplicate transaction issue. I don't want to manually go through and exclude all the duplicates, there is just too many!

1 reply

SophiaAnnL
SophiaAnnL
Level 5
November 8, 2018

We've received reports about duplicate transactions with the Chase bank, Bloom.

Right now, our engineers are closely working with your bank to resolve this issue for you. While we don't have a workaround yet, it would be best to contact our Customer Care Team. They can add you to the list of affected users, so you'll receive an update when this is resolved.

You can get our phone number by following these steps:

  1. Go to this link https://help.quickbooks.intuit.com/en_US/contact.
  2. Select QuickBooks Online.
  3. Click Solving issues & error messages topic.
  4. Click the Banking sub-topic.
  5. Scroll down and click the Get Phone Number button.

I appreciate your patience on this. Don't hesitate to let me know if you need anything else.

B
bloomAuthor
November 10, 2018

Thanks for the update. Please escalate this as it's cause havoc in our balance sheets. Simply excluding the duplicates is not fixing the problem and the balances are all off. 

Thanks,

B

    J
    JamesDuanTQuickBooks Team
    QuickBooks Team
    January 4, 2019

    Hi, what is the status on this fix. Please give us an update and let us know why this is taking so long to resolve. 


    Hello bloom,

     

    Our engineers are still working with Chase technical supports and engineers to get this issue fixed. We'll get back to you as soon as we receive additional updates.

     

    Temporarily, you'll need to exclude the duplicate bank transactions in the For Review tab.

    1. In the Banking page, go to the For review tab.
    2. Put a check mark on the duplicate bank transactions.
    3. Click the Batch actions button and select Exclude selected.

    You can use this article for reference: How to Exclude Expenses from Downloaded Bank Transactions.

     

    I appreciate your patience as we work for a fix.

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