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B
bloom
November 8, 2018
Question

Duplicate transactions from chase

  • November 8, 2018
  • 1 reply
  • 8 views

Hi, 

There is an issue with Chase bank connection. It downloads duplicate entries. I've deleted all transactions and reconnected and the issue persists. I have a 2 employee credit cards, so I've created a master credit card account and the 2 cards are subs of the master. 

 

Please advise how to resolve the duplicate transaction issue. I don't want to manually go through and exclude all the duplicates, there is just too many!

1 reply

SophiaAnnL
SophiaAnnL
Level 5
November 8, 2018

We've received reports about duplicate transactions with the Chase bank, Bloom.

Right now, our engineers are closely working with your bank to resolve this issue for you. While we don't have a workaround yet, it would be best to contact our Customer Care Team. They can add you to the list of affected users, so you'll receive an update when this is resolved.

You can get our phone number by following these steps:

  1. Go to this link https://help.quickbooks.intuit.com/en_US/contact.
  2. Select QuickBooks Online.
  3. Click Solving issues & error messages topic.
  4. Click the Banking sub-topic.
  5. Scroll down and click the Get Phone Number button.

I appreciate your patience on this. Don't hesitate to let me know if you need anything else.

B
bloomAuthor
November 10, 2018

Thanks for the update. Please escalate this as it's cause havoc in our balance sheets. Simply excluding the duplicates is not fixing the problem and the balances are all off. 

Thanks,

B

    J
    JanyRoseB
    Level 5
    February 7, 2019

    Hello 

     

    As I see it, this issue is still outstanding since it was raised over 3 months ago.  QB is an accounting software, and may have multiple users in any given organization.  This could lead to these duplicates being brought in easily.   

     

    You are also providing a workaround that is not acceptable.  Going in and deleting transactions manually is not only extremely time consuming and tedious, but also would raise concern about the integrity of the data in an audit situation.   

     

    While you are working on a problem that should have had a maximum timeline of 30 days (that is being generous), who is going to pay me or others for the waste of time in your workaround?  I spent an hour yesterday with my accountant determining how many transactions were duplicates.

     

    I require a date of completion.  Stop saying "we are working on it."  It is not an acceptable answer.  


    Hi, @TColumbia.

     

    Thanks for taking the time to reached out to us. Allow me to help provide some additional information about the Chase bank duplicate transactions issue. 

     

    I've check the status of the investigation about this issue and it's still in progress. As much as I would love to provide you the specific date of when this will be resolved, right now we still haven't received any updates yet. 

     

    Rest assured that our engineers are currently investigating and working on an immediate fix. I also  encourage you to reach out to our Customer Care Team to add your account to the list of affected users. This way, you'll be notified of any updates on the progress on the investigation via email.

     

    Here's how you can contact our phone support: 

    1. Sign in to your QuickBooks Online company.
    2. Select Help at the top right.
    3. Select Contact Us to connect with a live agent.

    We appreciate your patience as we work through this. If there's anything else I can do for you, please let me know. I'll be around to help you out. 

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