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B
bloom
November 8, 2018
Question

Duplicate transactions from chase

  • November 8, 2018
  • 1 reply
  • 8 views

Hi, 

There is an issue with Chase bank connection. It downloads duplicate entries. I've deleted all transactions and reconnected and the issue persists. I have a 2 employee credit cards, so I've created a master credit card account and the 2 cards are subs of the master. 

 

Please advise how to resolve the duplicate transaction issue. I don't want to manually go through and exclude all the duplicates, there is just too many!

1 reply

SophiaAnnL
SophiaAnnL
Level 5
November 8, 2018

We've received reports about duplicate transactions with the Chase bank, Bloom.

Right now, our engineers are closely working with your bank to resolve this issue for you. While we don't have a workaround yet, it would be best to contact our Customer Care Team. They can add you to the list of affected users, so you'll receive an update when this is resolved.

You can get our phone number by following these steps:

  1. Go to this link https://help.quickbooks.intuit.com/en_US/contact.
  2. Select QuickBooks Online.
  3. Click Solving issues & error messages topic.
  4. Click the Banking sub-topic.
  5. Scroll down and click the Get Phone Number button.

I appreciate your patience on this. Don't hesitate to let me know if you need anything else.

B
bloomAuthor
November 10, 2018

Thanks for the update. Please escalate this as it's cause havoc in our balance sheets. Simply excluding the duplicates is not fixing the problem and the balances are all off. 

Thanks,

B

    A
    Alessandra_B
    Level 5
    February 7, 2019

    Okay so is QB going to start reimbursing me for my time spent sorting these transactions?  

     

    Is this problem in the online product as well? 

     

    Is there any version that is not displaying this problem?

     

    Finally, are there other banks/credit card companies that are affected?  


    Hello @TColumbia,

     

    We’re working hard to make every interaction worthwhile for our customers. We also want your concerns to be addressed properly.


    Allow me to guide you in getting the best support to help you out.

     

    I suggest contacting our QuickBooks Customer support about reimbursements. This way, they can verify your account and help you further with it.

     

    Here’s how to contact them:

    1. Go to this link: https://help.quickbooks.intuit.com/en_US/contact#.
    2. Choose your product and version.
    3. Choose a topic and subtopic.
    4. Scroll down to Get Phone Number.

    Feel free to let me know if you have any other concerns.  
     

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