Question

Duplicate transactions from chase

Forum|Forum|7 years ago
November 8, 2018
1 reply
10 views

Hi,

There is an issue with Chase bank connection. It downloads duplicate entries. I've deleted all transactions and reconnected and the issue persists. I have a 2 employee credit cards, so I've created a master credit card account and the 2 cards are subs of the master.

Please advise how to resolve the duplicate transaction issue. I don't want to manually go through and exclude all the duplicates, there is just too many!

QuickBooks Online

SophiaAnnL

Level 5

We've received reports about duplicate transactions with the Chase bank, Bloom.

Right now, our engineers are closely working with your bank to resolve this issue for you. While we don't have a workaround yet, it would be best to contact our Customer Care Team. They can add you to the list of affected users, so you'll receive an update when this is resolved.

You can get our phone number by following these steps:

Go to this link https://help.quickbooks.intuit.com/en_US/contact.
Select QuickBooks Online.
Click Solving issues & error messages topic.
Click the Banking sub-topic.
Scroll down and click the Get Phone Number button.

I appreciate your patience on this. Don't hesitate to let me know if you need anything else.

B

bloomAuthor

Thanks for the update. Please escalate this as it's cause havoc in our balance sheets. Simply excluding the duplicates is not fixing the problem and the balances are all off.

Thanks,

B

M

melissa 12

Hello there, @TColumbia.

The last thing I want is to see you leave because of these ongoing concern with your Chase bank’s duplicate transactions. I know that having to go through multiple troubleshooting steps and not having any of them work can be a real pain, especially when you have more important things to be doing. Banking related concerns usually require troubleshooting steps that need to be performed with more than one attempt and usually takes time to be resolved permanently.

Just as a heads-up, QuickBooks Online connection with Chase bank is a read-only type. Thus, QuickBooks depends on the data that your bank shares with us. From time to time, this connection is interrupted due to the following reasons:

Bank outage and other scheduled maintenance.
Update on your bank’s website. If you can’t find your FI, you can Request support for your bank and request it be added.
If there is a minor or major update in your bank information such as the bank account number.
Update in your Online Banking Login credentials.
Disconnecting and reconnecting your connected bank account.

Any of the following reason above may result to getting duplicate transactions once your bank resumes connection with QuickBooks.

For additional insights, you may check out these articles:

I appreciate your patience while we continue working on this. In the meantime, stay tuned to our Community page for new product updates and releases!

I am just finding this Thread. I am also having the same reoccurring issue with duplicate transactions, and have been for months.

I agree this issue should have been addressed with more detail, as well as solved since November.

What am I paying for?

I refuse to own Accounting software that does not work.

Provide a detailed solution or anticipated date of the solution.

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