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gbarn
April 14, 2021
Question

Getting error message logging on my computer after restarting it. QB Web Connector - Information QBWC1085: There was a problem with the log file QB Web Connector.

  • April 14, 2021
  • 1 reply
  • 12 views
Web Connector will continue without log file.

1 reply

AlcaeusF
AlcaeusF
Level 14
April 14, 2021

Hello @gbarn,

 

Thanks for dropping by here in the Community. I'm here to help you fix the error message about the QuickBooks Web Connector.

 

The QBWC1085 error usually happens to users using the Desktop (QBDT) version of QuickBooks. It may be possible that QuickBooks Web Connector is installed on your computer.

 

This application is used to connect the program to web-based programs (third-party apps). However, I've checked your post and the product attached to it is QuickBooks Self-Employed.

 

If you have QBDT, I recommend performing the suggested troubleshooting steps. If QuickBooks isn't connected to any third-party programs, it would be best to remove Web Connector from the Startup menu.

 

Here's how:

 

  1. Log in as Windows administrator.
  2. Go to C:\ProgramData\ Microsoft\Windows\Start Menu\Programs\Startup.
  3. Delete the QuickBooks Web Connector.
  4. Restart the computer and open QuickBooks.

 

If you have connected your data file to a third-party application that uses Web Connector, then you would want Web Connector to stay in the Startup menu. In this situation you can rename the QWCLOG.TXT file to resolve the error.

 

Please follow these steps:

 

  1. Close completely out of QuickBooks and Web Connector.
  2. Go to: C:\ProgramData\Intuit\QBWebConnector\log.
  3. Rename the QWCLOG.TXT to QWCLOGOLD.TXT.
  4. Reopen Web Connector.
  5. Restart the computer then open QuickBooks and login to your third-party application.

 

In case the problem persists, please leave a comment below. I suggest adding more details about the product you have, as well as some screenshots of the error.

 

Additionally, I recommend visiting the following article to help you choose the Schedule C categories for your transactions in QuickBooks: Schedule C and expense categories in QuickBooks Self-Employed.

 

Leave a comment below if you have other concerns related to fixing QuickBooks errors. The Community and I will be around to help you.

H
HealthcareProviderSolutions
May 21, 2021

Hi @AlcaeusF,

 

We are also seeing this error. I've tried renaming the log file, as suggested, but the error still comes up.

 

Is there anything else we may try?

 

M
Mich_S
Level 5
May 21, 2021

Greetings, @HealthcareProviderSolutions.

 

Thank you for posting in the Community. I can help you fix this error. 

 

You'll get this type of error when there's a damaged or missing QWCLOG.TXT file. Let's enable QuickBooks Web Connector first and perform some basic troubleshooting procedures.

 

Here's how:

  1. Press Windows + R key on your keyboard.
  2. Type msconfig in the Run window.
  3. Click on Ok and click the Startup tab.
  4. Find and mark check the QuickBooks Web Connector program in the list.
  5. Click Apply, then Ok.
  6. Restart Windows.
  7. Once done, the Windows follow the next troubleshooting steps.

Please feel free to read these handy articles for your reference:

-QuickBooks Web Connector Error QBWC1085 or Exception TypeError: Unknown name

-Fix common Web Connector errors in QuickBooks Desktop

 

Let me know if I can be of any additional help. Have a wonderful weekend!

 

 

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