Getting error message logging on my computer after restarting it. QB Web Connector - Information QBWC1085: There was a problem with the log file QB Web Connector.

Hello @gbarn,

Thanks for dropping by here in the Community. I'm here to help you fix the error message about the QuickBooks Web Connector.

The QBWC1085 error usually happens to users using the Desktop (QBDT) version of QuickBooks. It may be possible that QuickBooks Web Connector is installed on your computer.

This application is used to connect the program to web-based programs (third-party apps). However, I've checked your post and the product attached to it is QuickBooks Self-Employed.

If you have QBDT, I recommend performing the suggested troubleshooting steps. If QuickBooks isn't connected to any third-party programs, it would be best to remove Web Connector from the Startup menu.

Here's how:

1. Log in as Windows administrator.
2. Go to C:\ProgramData\ Microsoft\Windows\Start Menu\Programs\Startup.
3. Delete the QuickBooks Web Connector.
4. Restart the computer and open QuickBooks.

If you have connected your data file to a third-party application that uses Web Connector, then you would want Web Connector to stay in the Startup menu. In this situation you can rename the QWCLOG.TXT file to resolve the error.

Please follow these steps:

1. Close completely out of QuickBooks and Web Connector.
2. Go to: C:\ProgramData\Intuit\QBWebConnector\log.
3. Rename the QWCLOG.TXT to QWCLOGOLD.TXT.
4. Reopen Web Connector.
5. Restart the computer then open QuickBooks and login to your third-party application.

In case the problem persists, please leave a comment below. I suggest adding more details about the product you have, as well as some screenshots of the error.

Additionally, I recommend visiting the following article to help you choose the Schedule C categories for your transactions in QuickBooks: Schedule C and expense categories in QuickBooks Self-Employed.

Leave a comment below if you have other concerns related to fixing QuickBooks errors. The Community and I will be around to help you.

Hi @AlcaeusF,

We are also seeing this error. I've tried renaming the log file, as suggested, but the error still comes up.

Is there anything else we may try?

Greetings, @HealthcareProviderSolutions.

Thank you for posting in the Community. I can help you fix this error. 

You'll get this type of error when there's a damaged or missing QWCLOG.TXT file. Let's enable QuickBooks Web Connector first and perform some basic troubleshooting procedures.

Here's how:

1. Press Windows + R key on your keyboard.
2. Type msconfig in the Run window.
3. Click on Ok and click the Startup tab.
4. Find and mark check the QuickBooks Web Connector program in the list.
5. Click Apply, then Ok.
6. Restart Windows.
7. Once done, the Windows follow the next troubleshooting steps.

Please feel free to read these handy articles for your reference:

-QuickBooks Web Connector Error QBWC1085 or Exception TypeError: Unknown name

-Fix common Web Connector errors in QuickBooks Desktop

Let me know if I can be of any additional help. Have a wonderful weekend!

I currently switched to Windows 11 and when I did I start seeing the error code. I have followed the steps below but this is what I am seeing.

C:ProgramFiles\Microsoft Office(a few other Microsoft File). Am I in the wrong place or is it Windows 11 that's showing different? 

1. Log in as Windows administrator.
2. Go to C:\ProgramData\ Microsoft\Windows\Start Menu\Programs\Startup.
3. Delete the QuickBooks Web Connector.
4. Restart the computer and open QuickBooks.

You're doing right, Leighanne. 

I want to make sure you're able to work without any issues. To help you with this. In the meantime, let's try one more troubleshooting by repairing the software to fix program issues in QuickBooks. To do that, follow the steps below:

1. Reboot the computer and tap the Windows Start menu.
2. Find Control Panel on the search field or select it from the list.
3. Press Programs and Features then Uninstall a Program.

   Note: If you don't see Programs and Features, select Programs instead. Then select Program and Features.

4. Pick the program from the list, then press Uninstall/Change.
5. Click on Continue, or Next. then Repair.
6. Press Next again then wait for the tool to start its diagnosis.
7. Hit Finish when done.

If all else fail, I'd recommend that you work with our Technical Support Team this time. Our representatives can run some tests on your company file to check  what's causing this odd behavior. 

To get our Support, follow the steps below:

1. Open QuickBooks and click the Help menu.
2. Select QuickBooks Desktop Help.
3. On the pop-up screen select Contact us. 
4. Click the Search for Something else button then type your concern in the Ask us anything box.
5. Hit Search then scroll down to get your contact options.

I'm providing you with a really helpful article that highlights the way to fix common issues with the Web Connector within QuickBooks: Fix common Web Connector errors in QuickBooks Desktop. 

If there's something else that we can do for you, don't hesitate to reach out to us again. Stay safe!