Question

Incomplete Snycing American Express

Forum|Forum|4 years ago
February 8, 2022
7 replies
63 views

Hello,

For more than a year I've noticed that a personal credit card with American Express Doesn't sync all transactions. I've read where others have complained about this. It appears to be associated with QBO and I've read where others have complained last year but I'm still seeing it. Interestingly there are multiple cards associated with the account. Mine seems to always download but my wife's card which is a sub account of my primary almost never comes through. Fortunately, I figured out what was going on but it's a pain to have to download the transactions from AmEx and then import them. It's a pain but could be worse since AmEx let's you separate card holders and download just those transactions then import into QBO. This has been going on for a long time. I've tried disconnecting the account then reconnecting but same problem. There's no error just missing transactions when you go to reconcile. Anybody having the same problem and if so do you have a solution?

Thanks,

Gabriel

QuickBooks Online

L

lin_jcaj

Level 9

Hello there, Drgabe.

I appreciate the detailed information about your concerns. Let me share insights about this.

It depends on where the transactions can be downloaded. If it's for the parent account, then connect the parent account. If it's a sub-account, then connect the sub-account. You can check this article for more information: Create subaccounts in your chart of accounts in QuickBooks Online.

For the missing transactions, you can either import them or add them manually in the system. Then, once transactions are added you can reconcile them. Here are reconciliation-related articles for your guide:

Don't hesitate to let me know if you have further questions. I'll be around to help you out. Have a great day!

L

Lucagu

Here we are in March 2025 and the issue persists. I am in Australia with AMEX Australia and QB Australia, bouncing the blame to each other.

I do believe it's an Amex issue as all other banks and cards are working fine. AMEX must be doing something every now and then for which transactions are not pushed correctly.

Amex customer service is absolutely hopeless not even having idea what a feed is and how it works.

Every month is a waste of time trying to figure out which are the missing ones and then importing them manually.

T

Tracey414

I have been having the same issue with my American Express. However, what is more concerning is it is all on the same card (no sub cards involved). In addition, the same vendor makes a charge and it shows up two weeks later, I make another charge to the same vendor, same card, on a business weekday and it doesn't show up. It is a hit and miss. I have found just for the month I am reconciling now 7 missing transactions unaccounted for all from different vendors. Quickbooks support leaves me with no explanation or confidence that it will not be a temporary issue but an ongoing delay in business reconciling and something we just have to manually input and deal with if we want to use quickbooks.

V

vale2

I have had this same issue. I think all have to do payment link? Lost transactions that don't go into QB accounts as paid and no notification.

Adrian_A

Level 8

Hello there, vale2.

Let's get this resolved so you can continue working on your QuickBooks account.

Let's update your account manually by going to the Banking tab and selecting Banking. Then, click Update.

For the other transactions, you can bring them by uploading into your QuickBooks Online account: Manually upload the transactions.

Once done, you can check these references in catgorizing the transactions:

If you still don't see the transactions, I'd suggest reaching out to our phone support team so we can investigate this further. You can do so by clicking the ? Help icon.

Keep me posted whenever you have concerns about the categorization process.

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