Linking a CD

Let me discuss the various causes why your bank might not be linking to online banking in QuickBooks Online (QBO), @LOTSM books.

To provide further assistance, could you please provide the exact error message you receive when attempting to connect? This information will help us pinpoint the issue.

Here are some reasons you might be experiencing difficulty:

• Your bank might appear under different names in our system. It’s a good idea to check that you’re selecting the right one. You can also try searching by the bank’s sign-in URL to ensure you’re using the correct listing.
• Your bank might not support connections for all types of accounts (for example, personal accounts versus business accounts).
• It’s possible that your credit union might not be set up as a participating financial institution.

In the meantime, let’s double-check if your bank is supported. Here’s how you can verify:

1. Log in to your OnPoint account on their website and copy the URL.
2. Head back to QuickBooks and go to Transactions, then select Bank Transactions.
3. Click on Link account, and either paste the URL or search for OnPoint Credit Union in the search field.
4. Enter your login credentials and click Continue.
5. Choose the account you want to connect, select the appropriate date, and click Next.
6. From the drop-down, select the account type and then click Next.
7. Map your bank account using the Existing Accounts drop-down, then select Next.
8. Finally, click Connect and then select Done.

I've included some helpful screenshots below to assist you:

For more detailed instructions, you can check this article: Find your bank account when you connect to online banking.

If you're still facing issues, try accessing QuickBooks in an incognito window or a private browser. This can help eliminate any cached file issues that might be interfering with your connection. Also, consider using other supported browsers to see if that resolves the problem.

You can refer to this article for further guidance: Connect and add bank and credit card accounts to QuickBooks Online.

Once your transactions are downloaded, you can efficiently categorize and match them in QBO, which will help keep your books accurate.

Comment on this post if you still have concerns about linking your bank account. I'm always here to help you out.

OK, I have tried all the suggestions here and still cannot connect.  The only error message I receive is the 185 on a screen that allows to have text message sent to verify.  I do that and get a page listing only the checking and savings account.  I have talked with the bank and they indicate that the issue is on Quickbooks end.  

Thanks for following through with all the steps shared above, LOTSM books. I've got additional fixes to help rectify the error received so you can seamlessly connect and manage bank entries in your account.

QuickBooks banking error 185 means your financial institution requires more information after you enter your credentials. This occurs when your bank has additional security requirements, such as security questions or one-time passcodes, for you to address.

That said, if you encounter a security question, enter the associated response. If not, you may need to utilize another supported browser or may need to disable your browser's pop-up blocker.

Additionally, if your bank requires a one-time passcode, enter the code that was sent to your device or received through text or call. Doing so will allow the verification procedure to succeed.

However, if the error persists, I recommend contacting our Customer Care Team to further verify your account and provide real-time assistance in resolving this issue.

Here's how you can reach them out:

1. In your QBO account, click the Help icon and select Contact Us.
2. Enter your concern and click Let's Talk.
3. Select Start a chat or Get a callback with a support expert.

Once everything comes in handy in the future, you can utilize this guide to help you review and manage bank entries: Categorize online bank transactions in QuickBooks Online.

Your questions and ideas are welcome here, LOTSM. Add them to the comments, and I'll be around to assist. Take care.

Ok.  I allowed popups and ended up getting these attache 2 windows.  The first window has the 185 code.  So I have it send me the verification code, enter that in the second widow as it asked.  Then it appears to login, but only shows the checking and savings.

Here are the two windows.  Do I take it from these that the 185 code is corrected when I go to the second page and enter the code provided by the bank?

Hey there, @LOTSM books. Thank you for following up and providing details about your experience with the troubleshooting steps.
 

The 185 code can be resolved once you successfully verify the security requirements set by your bank. Since you only see Checking and Savings accounts, it appears that CD accounts with OnPoint aren't supported yet.
 

To address this issue, I recommend requesting support from your bank. Please follow these steps:
 

1. Go to the Banking menu.
2. Select Link account.
3. Search for the name of your financial institution. If QuickBooks is unable to find your bank, you will get the message, "Hmm, we can’t find [name of the bank you entered] in our list of supported banks," and you will be presented with helpful tips to try and locate your bank account.
4. If you’re still unable to find your bank, select Request support for your bank.
5. Enter your bank's web address (URL) in the field provided, then click Request.

For additional information, you can refer to this article: Find your bank or credit card account when you connect to online banking.

In the meantime, you can manually upload bank transactions into QuickBooks Online. Please refer to this article for step-by-step instructions: Manually upload transactions into QuickBooks Online. 
 

After uploading, transactions will be added to your Online Banking. You'll need to categorize and match them to ensure they're posted to the correct accounts.

We appreciate your trust in QuickBooks Online for managing your financial data, @LOTSM books. If you have any further questions about bank connections or any other QBO features, our support team is always here to help.

Based on what you indicated in your last post, it appears that I am getting through to the bank, but somehow only the checking and saving are showing.  The bank has indicated that the CD should also show.  All this got me thinking. I have quicken and so I set up a company on Quicken and did a sign in to the bank to link the accounts.  In Quicken all three accounts appeared and I could link them.  That indicates that the bank has set that as an account that can be supported. 

Seeing that you've tried all the suggested troubleshooting processes in linking your bank account and still get the same concern. I'd recommend you reach out to the technical support team, @LOTSM books. They have the tools to check into your account and see further about this issue.

This way they will be able to investigate the matter further and create an investigation ticket if other users are experiencing the same issue. I will guide you on how to do that, and we will work together to resolve this issue as soon as possible. Let me guide you on how:

1. Access your QuickBooks Online (QBO) company, go to Help (?).

2. Choose either of these tabs:

• Assistant tab and type Talk to a human.
• Search tab and click on Contact Us to connect with a support expert.

3. Select the preferred method of contact (phone or chat).

After locating your bank or credit card account and establishing a connection to online banking, you can proceed to link these accounts to QBO.

I'm also including these articles to assist you with any future tasks. You can use this guide to help you review and manage bank transactions in QBO:
 

• Categorize online bank transactions in QuickBooks Online.
• Learn the reconciliation workflow in QuickBooks.

You can always tap me if you have additional questions about managing your bank transactions in QuickBooks Online. Take the best care always and have a wonderful weekend ahead!