Question

loan manager area is not functioning since last quickbooks automatic update

Forum|Forum|4 years ago
July 1, 2022
9 replies
11 views

Loan Manager, within Banking tab of Quickbooks Desktop Pro 2020 is not accessible since recent quickbooks automatic update. We have contacted Quickbooks and Intuit. Support staff sets up tier escalation to resolve, says this is a common problem, assigns a case number and say we will receive a call. No one calls. When we call back in, no one can reference a case number or look up our communications and we are told to start over.

QuickBooks Desktop

Adrian_A

Level 8

I know how inconvenient it is, jml2019.

I understand how it felt when you've been promised to get an update, but no one calls you back.

Upon checking, there's an open investigation about this one. That's why you haven't heard anything from us.

We've located your case, and as I can se you've been added as one of the affected users.

You will receive a call or email from us as soon as the engineering team has a fix or workaround.

You can always reach out in community for updates or if you have other concerns.

J

jml2019Author

We are still waiting response despite paying extra for support.

M

Mark_R

Moderator

Thank you for your response! i am concerned that we are nearing the end of the 90day additional support (to resolve an issue created by qb) we had to pay in order to have support response (which we have not received) is nearing it's end.

Welcome back, @jml2019.

I can see the urgency to get this issue on the loan manager fixed. Rest assured our product engineers are working 24/7 to get this resolved.

As of now, you can try closing QuickBooks and making sure it's not showing in Task Manager before opening QuickBooks again. Some users were able to load loan manager successfully by doing this.

However, I still recommend reaching out to our QuickBooks Support Team through live chat. One of our live agents will add your company file to the list of affected users. This way, you'll get an update about the resolution status via email. You can contact them directly through this link: Contact Us.

In case you need tips and related articles in the future, visit our QuickBooks Community help website for reference: QBDT Self-help.

Thank you for your patience while we're working on it. Our QuickBooks Community is always open to help you again if you have other questions.

BigRedConsulting

Level 15

Yes, the Loan Manager is another feature that uses browser windows. It's probably broken because of the new internal browser Intuit included in the last update to replace IE.

Their new browser doesn't seem to work every well. Based on posts here, it seems most every feature that uses it appears to be broken in some way: Some features cause QuickBooks to crash or just disappear. Others appear but then are broken. And others don't even appear when you try to launch them.

J

jml2019Author

Thank you!

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