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A
Anny
January 17, 2019
Solved

QB not finding transactions to match with banking when they are in QB

  • January 17, 2019
  • 1 reply
  • 1 view
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Best answer by David-212915

A warm aloha back to you, Anny. You're most welcome, as well. 

 

So that I'm on the same page, when you refer to these transactions being in the Bank feed, do you mean that you're seeing them in For Review? If so, you may want to consider excluding them since you've already reconciled. I'm including an article that provides the steps and includess a section on how it affects a reconcile: How To Exclude Expenses From Downloaded Bank Transactions. This would result in them no longer showing up there.

 

Should you have questions about this, I'm just a few clicks away. Cheering you to continued success. 
 

1 reply

D
David-212915
Level 5
January 17, 2019

Hello @Anny,

 

Thanks for joining the Community. I'd be happy to lend a hand with matching transactions.

 

Just to clarify, if you select the transaction in the Bank feed and choose Find match, are the transactions missing? The following is a couple of screenshots to serve as an example:

 

 

 

If they're missing, there are some things that I'd recommend checking. First, it would be good to confirm that they're in the account by selecting Go to Register on the Banking page. 

 

Should you locate them in the register, the next step would be to verify that they're not matched to another downloaded transaction or have been reconciled. There will be two Green squares in the Reconcile status column if they've been matched. Additionally, an R will signify that it's reconciled. Both of these will prevent a transaction from being able to be matched. I've included a screenshot as a reference:

 

 

For information on this, please see the following article: How To Add And Match Downloaded Banking Transactions. 

 

In case these transactions are in the register and don't have anything preventing them from being matched, I suggest clearing the cache of your browser. This is stored in order speed up loading times, but can impede processes and cause unexpected behavior. I'm attaching an article that goes over this and includes the steps to perform this action: Delete Or Disable Cache And Temporary Internet Files In Your Web Browser.

 

I want to ensure that you're able to match these transactions, so please let me know how it goes by posting a comment below. Hoping this response finds you with a smile.
 

    A
    AnnyAuthor
    January 18, 2019

    Aloha David, 

    So thankful for your response. It turns out that many of these have been reconciled, but they keep appearing in the bank feed. Is there a way to get them to not show up there anymore? They seem to be reappearing after being reconciled. Your help would be most appreciated.

    S
    somar4u
    April 9, 2019

    Hello there, @somar4u.

     

    Let me provide some details about matching your transaction and help you from there.

     

    When creating journal entries to match your downloaded transactions, you need to follow the accounts used. You can open the transaction journal to show which account goes under the Debit and Credit column.

     

    To open the transaction journal, you may follow these steps:

    1. Open the downloaded bank transaction.
    2. Click on More.
    3. Select Transaction Journal.

    From there, you may copy the accounts and create your journal entry. Once your journal matches the transaction, it'll show "1 record found" under the Category Match column in the Banking page.

     

    Feel free to read this article for more information: Add and Match Downloaded Banking Transactions.

     

    Please let me know if you have any other questions. I'll only be a post away.


    The issue is the check journal does not open in the window above the downloaded bank statement info 

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