Mobile Check Deposit Bug!!

Hi there, Bchapss.

I'm here to help fix the issue you're having with check deposits in your QuickBooks Online (QBO) app.

To check if the app's data is causing this odd behavior, I suggest resetting it. This process plays the same role as clearing the cache from your web browser. They collect cache (cookies) to save you time when loading repetitive data and images.

Here's how to do it:

1. Go to Menu ☰ and tap Help & Feedback.
2. Select Refresh Data.
3. Tap Refresh to confirm.

You might want to learn how the QBO app works. Here's an article you can read for more details: QuickBooks Online app overview.

In case you need it, I'm adding this article that tackles managing and adding bank deposits for further guidance: Add a bank deposit in QuickBooks Online mobile.

I also suggest visiting our website for more tips and other resources you can use in the future: Self-help articles.

Please leave a comment below if you have follow-up questions about deposits or anything else. I'm always here to assist. Take care.

Thank you for the reply. But my issue is the actual me being able to snap a picture of the check to deposit into my QuickBooks. I have an iPhone running the latest iOS and it tells me there’s a bug with the mobile check deposit feature. But I have had about 5–6 updates to the app in the past 8 weeks or so and that bug hasn’t been squashed yet? Or is there something else I can do to fix it. I have uninstalled and reinstalled multiple times to no avail. Thank you! 

Hello there, @Bchapss.

I can see how difficult this situation is for you. I'm here to point you in the right direction to resolve this error encountered in QuickBooks Online.

I suggest contacting our support team about this matter. This way, they will be able to investigate this further. Check our support hours to contact us at a time convenient to you.

Refer to the steps below:

1. Sign in to your QuickBooks Online company.
2. Go to Help (?).
3. Select Contact Us.
4. Enter your concern, then select Let's talk.
5. Choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.
• Ask the Community to get help from businesses like yours.

Finally, I've included a link to a set of articles you can use while working with us: Banking with QuickBooks Online.

Keep on coming back for more queries about QuickBooks Online. The Community is available 24/7 to assist you. Please know that we are willing to listen to you.

This is the first time I’ve tried to do a mobile check deposit since I was approved.  All I get is an error message saying    Whoops. Something needs to be fixed.  The app doesn’t tell you what needs to be fixed.  It’s driving me nuts 

Thank you for visiting the QuickBooks Community, Marine. This isn't the kind of reaction that I'd like you to have while trying to do a mobile check deposit in QuickBooks. I'll be sharing details about the error you received and let me route you to our support team to assist you further.

The message "Whoops. Something needs to be fixed" when performing a mobile check deposit has been recently tagged as an ongoing issue. Our product engineers are presently working to fix this as quickly as possible.

Then, I suggest contacting our QuickBooks Merchant Support Team so they can add you to our notification list. This will help our engineers determine the number of affected users. You'll also receive updates through email once the issue is resolved.

Lastly, refer to this article to see extra details on how mobile check deposit works in QuickBooks: Find out more about mobile check deposit.

You can leave a comment below if you have a follow-up or other questions related to this mobile check deposit. I'm always here to help, Marine. Take care always.

Has there been a resolution to this issue? I’m experiencing the same issue and I’m getting close to closing my account at this point. What’s the point of having a checking account if I can’t deposit checks

Thank you for dropping by the Community space, M S M. We appreciate you sending us your inquiry. Please know that we are aware of how this may disrupt your business activities in your QuickBooks Online account.

The mobile check deposit getting an error "Whoops, something needs to be fixed" is still an ongoing issue. We suggest that you contact our Merchant Support Team so that they can add you to the list of affected users. Our engineers are diligently working on it and searching for a resolution. Besides, we don't have an exact timeframe for the fix, but you'll receive updates via email.

Feel free to save these articles for your reference in utilizing mobile check deposit to deposit funds into QuickBooks Checking using your QuickBooks or QuickBooks Money mobile apps: 

• Use mobile check deposit with QuickBooks Checking
• Find out more about mobile check deposit

You can also check out this article to learn more about the rates each time you process a transaction in QuickBooks Payments: What Are The Fees For QuickBooks Payments?

M S M, please return to us if you have other concerns because our team is available around the clock. We genuinely want to see you succeed in your business endeavors and look forward to supporting you. Take care!

Has this been fixed yet? It still says Whoops... Quickbooks is so so bad!

Hi,

I am also still having this bug in July 2024. I spent over an hour yesterday getting transferred between different quickbooks departments on the phone - including the merchant department that you mentioned - and they told me "Quickbooks does not support the Quickbooks app". And then said there was nothing you guys can do.

What does that even mean? This is your app and I have no other way to deposit checks into my Quickbooks Checking account until you resolve this issue.

And please don't send me generic articles like "Using mobile checking" or "find out more about direct deposit". I have read them, I have deleted and redownloaded the app and done all of the troubleshooting mentioned in these forums. This is an issue on your end that needs to be fixed ASAP. My business can't function if I can't deposit money into my "bank".

Please give me an update thank you. 

Thanks for joining this thread, @derekak92.

Depositing the money to your bank via the QuickBooks App has been challenging on your end. Let me direct you to the best help for this.

First off, I'd like to appreciate your effort in contacting our team and for performing some troubleshooting steps to fix this issue.

Since the issue persists, I recommend contacting Merchant Services again to further investigate this concern. Also, I suggest providing the case number of your raised concern with our support. 

Feel free to visit this article to find answers to your other QBO mobile questions: QuickBooks Online Mobile app FAQ.

Leave a reply below if you have additional questions about depositing money through the QuickBooks App. We'll be willing to help. Have a good one.

Today I had the same problem for my first dozen attempts to deposit a check, but the system finally accepted my deposit after I 
(a) held the phone camera more directly above to make the check image a perfect rectangle instead of a trapezoid, and
(b) used a lighter background.

I'm not sure which one of those changes did the trick. The system that verifies the deposit seems to be much "pickier" than the system that decides when the camera is positioned well enough to snap the picture.

I tired with multiple checks and still getting an error, Did you deposit any other checks since tuesday?

Hello there, EGLFL. I recognize the importance of creating your checks.

Upon checking our records, we've received reports from other users who have experienced the same issue with the error message you encounter. I recommend contacting our support team so that they can add you to the list of affected users. They'll also notify you via email updates about the issue.

Here's how you can reach them:

1. Select the Help icon and click the Search tab.
2. Select Contact Us.
3. Provide a brief description of the issue, then Continue.
4. Choose between Chat with us and Have us call you.

I'd also recommend checking out these articles for more reference about using the app:

• QuickBooks Online Mobile App FAQ
• Compare Mobile App Features

Let me know if you have additional concerns related to QuickBooks Online. We're always here to help. Stay safe!