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B
Bchapss
December 7, 2022
Question

Mobile Check Deposit Bug!!

  • December 7, 2022
  • 2 replies
  • 39 views

Hi I have seen the past couple weeks. Multiple and I mean multiple updates to the iOS app and it still says a bug is preventing from allowing mobile check deposit. It has been very frustrating as my company depends on check being deposited. Every time I see the update log it says bug have been squashed. Anybody else seeing this message? Thank you!

    2 replies

    AlcaeusF
    AlcaeusF
    Level 14
    December 7, 2022

    Hi there, Bchapss.

     

    I'm here to help fix the issue you're having with check deposits in your QuickBooks Online (QBO) app.

     

    To check if the app's data is causing this odd behavior, I suggest resetting it. This process plays the same role as clearing the cache from your web browser. They collect cache (cookies) to save you time when loading repetitive data and images.

     

    Here's how to do it:

     

    1. Go to Menu ☰ and tap Help & Feedback.
    2. Select Refresh Data.
    3. Tap Refresh to confirm.

     

    You might want to learn how the QBO app works. Here's an article you can read for more details: QuickBooks Online app overview.

     

    In case you need it, I'm adding this article that tackles managing and adding bank deposits for further guidance: Add a bank deposit in QuickBooks Online mobile.

     

    I also suggest visiting our website for more tips and other resources you can use in the future: Self-help articles.

     

    Please leave a comment below if you have follow-up questions about deposits or anything else. I'm always here to assist. Take care.

    M
    Marine Doors
    August 24, 2023

    This is the first time I’ve tried to do a mobile check deposit since I was approved.  All I get is an error message saying    Whoops. Something needs to be fixed.  The app doesn’t tell you what needs to be fixed.  It’s driving me nuts 

      C
      ChristieAnn 11
      Level 9
      August 24, 2023

      Thank you for visiting the QuickBooks Community, Marine. This isn't the kind of reaction that I'd like you to have while trying to do a mobile check deposit in QuickBooks. I'll be sharing details about the error you received and let me route you to our support team to assist you further.

       

      The message "Whoops. Something needs to be fixed" when performing a mobile check deposit has been recently tagged as an ongoing issue. Our product engineers are presently working to fix this as quickly as possible.

       

      Then, I suggest contacting our QuickBooks Merchant Support Team so they can add you to our notification list. This will help our engineers determine the number of affected users. You'll also receive updates through email once the issue is resolved.

       

      Lastly, refer to this article to see extra details on how mobile check deposit works in QuickBooks: Find out more about mobile check deposit.

       

      You can leave a comment below if you have a follow-up or other questions related to this mobile check deposit. I'm always here to help, Marine. Take care always.

      A
      ameliah
      April 27, 2025

      It's 2025 and I am having this issue. It looks like it hasn't been solved and so I am likely going to close my checking account and get one elsewhere since this technology works fine on all my other accounts.

        BigRedConsulting
        BigRedConsulting
        Level 15
        April 27, 2025

        Well, it's only been about two years.  Rest assured, Intuit is, I'm very sure, working on it.

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