Question

Mobile Check Deposit Bug!!

Forum|Forum|3 years ago
December 7, 2022
2 replies
49 views

Hi I have seen the past couple weeks. Multiple and I mean multiple updates to the iOS app and it still says a bug is preventing from allowing mobile check deposit. It has been very frustrating as my company depends on check being deposited. Every time I see the update log it says bug have been squashed. Anybody else seeing this message? Thank you!

QuickBooks Online

AlcaeusF

Level 14

Hi there, Bchapss.

I'm here to help fix the issue you're having with check deposits in your QuickBooks Online (QBO) app.

To check if the app's data is causing this odd behavior, I suggest resetting it. This process plays the same role as clearing the cache from your web browser. They collect cache (cookies) to save you time when loading repetitive data and images.

Here's how to do it:

Go to Menu ☰ and tap Help & Feedback.
Select Refresh Data.
Tap Refresh to confirm.

You might want to learn how the QBO app works. Here's an article you can read for more details: QuickBooks Online app overview.

In case you need it, I'm adding this article that tackles managing and adding bank deposits for further guidance: Add a bank deposit in QuickBooks Online mobile.

I also suggest visiting our website for more tips and other resources you can use in the future: Self-help articles.

Please leave a comment below if you have follow-up questions about deposits or anything else. I'm always here to assist. Take care.

M

Marine Doors

This is the first time I’ve tried to do a mobile check deposit since I was approved. All I get is an error message saying Whoops. Something needs to be fixed. The app doesn’t tell you what needs to be fixed. It’s driving me nuts

B

BTG5

Thanks for joining this thread, @derekak92.

Depositing the money to your bank via the QuickBooks App has been challenging on your end. Let me direct you to the best help for this.

First off, I'd like to appreciate your effort in contacting our team and for performing some troubleshooting steps to fix this issue.

Since the issue persists, I recommend contacting Merchant Services again to further investigate this concern. Also, I suggest providing the case number of your raised concern with our support.

Feel free to visit this article to find answers to your other QBO mobile questions: QuickBooks Online Mobile app FAQ.

Leave a reply below if you have additional questions about depositing money through the QuickBooks App. We'll be willing to help. Have a good one.

Today I had the same problem for my first dozen attempts to deposit a check, but the system finally accepted my deposit after I
(a) held the phone camera more directly above to make the check image a perfect rectangle instead of a trapezoid, and
(b) used a lighter background.

I'm not sure which one of those changes did the trick. The system that verifies the deposit seems to be much "pickier" than the system that decides when the camera is positioned well enough to snap the picture.

A

ameliah

It's 2025 and I am having this issue. It looks like it hasn't been solved and so I am likely going to close my checking account and get one elsewhere since this technology works fine on all my other accounts.

BigRedConsulting

Level 15

Well, it's only been about two years. Rest assured, Intuit is, I'm very sure, working on it.

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