Ol-393 error

I really appreciate the time you spend, misstmb2.

I'd like to share what I know about this issue.

A temporary bank server outage or data integrity issues are the main causes of this. Let's create a test company file to determine if this is the case.

Here's how:

1. Click the File menu, select New Company.

2. Select Express Start or Start Setup.

3. Enter All required info, choose Create Company, and then hit Start Working.

If you get the same error, this means that there's a problem with the connection from your bank. You can contact your financial institution since there might be some changes on your bank account status or their server is under maintenance.

Please review this guide for your reference: Get help with error OL 301 or 393.

Keep in touch with us if you have further questions about bank connections. We're always here to help you.

Try create a backup file (QBB) and restore it with a new file name.

Yes per my original inquiry this has been done; the test company works fine therefore the problem is not with the bank; I have also banged my head on the wall communicating this to the last support person i worked with

Thanks but it didn't work

Good evening, @misstmb2. 

Allow me to help point you in the right direction of who can help you remove this error message from your QuickBooks Desktop (QBDT) account. 

If you're still having issues after reviewing the post my colleague made above with a link that provides information, then I recommend contacting our Customer Support Team again. They should be able to use a screen share tool to walk you through some additional steps. Here's how: 

1. Go to the Help menu. 
2. Pick the QuickBooks Desktop Help option. 
3. Press the Contact Us button. 
4. Give a brief description of the problem and hit Let's talk. 
5. Scroll down and choose to Get a callback. 

That's all there is to it! In addition, you can review this link: Get help with error OL 301 or 393. 

If there's anything else I can help you with QuickBooks, please let me know. I'd be more than willing to lend you a hand. Wishing you and your business continued success!

@misstmb2 

How big is your file size?

I have already tried this and it did not work

This has been done and noted in my inquiry; As stated, I have already created a new company and this fixes the problem.  Per troubleshooting, it states if this is the case, it is not the bank

After 1 hour on the phone at least 2 times, I have stopped counting, QB was unable to help me.  But they wanted me to spend more money to escalate the problem.  Ridiculous!

12000kb

This fixed worked for me and might help.  Go to your accounts list and select show inactive accounts.  If any of your bank accounts in your particular bank are marked as inactive but still have the lightning bolt to show it's still connected:  Click on that account and then edit and select the bank feeds on the top tab.  Then select Deactivate All Online Services. 

I have run into this problem yet again and thought i would update the post so that it may help some poor soul:

This time i had a different resolution to this problem that occurs every 6 months or so.  I had the bank close out one of my client's accounts.  But I had not reconciled the account yet so it didn't dawn on me to make it inactive.  Not even sure i can make inactive without doing a final reconcile.  But as i went through each client on chart of accounts, the bulb came on. I immediately reconciled and made inactive and bank feeds were working again.  

But in most instances, I notice this problem occurs typically after a QB update, i usually can deactivate and reactivate someone and we are set, don't forget to hit the control button when bank feed is transmitting.

misstmb2

thanks so much for sharing your fix to this error!  it's been making me crazy for over a month, and your method resolved it.  

THANK YOU!!! This was my fix too! It was actually the same account just new credit card that messed it up. 

I know this seems odd but I have been getting that code as well. I comes on the back of a monthly reoccurring payment. I tried changing the amount by $.01 and resending it and it went through. Why, I cannot say but it may be the bank or it may be QB. Try it!

This solution worked perfect, hours on the phone with bank!

Thanks for sharing, In my case the error occured because one of the loan accounts configured for feeds was paid off and closed. I needed to disable feeds on that. Worked well for a minute, was able to connect and download 3 accounts, and have a different error about failure to complete connection to another account now. 

This is easily one of the worst written software, for such critical business use. 

We recognize the inconvenience caused by the error you encountered, and we appreciate your patience, VShahid. Rest assured to help you especially when it’s critical for your business operations.

Before doing so, can you tell me more information about your concern? What specific errors have you encountered when failing to complete the connection to another account? Any additional details, such as screenshots, would help me provide you with accurate information.

First, you can check if you get any of these errors when you use Bank Feeds below:

• OLSU-1011, OLSU-1013, OLSU-1014, or OLSU-1016
• OL-202, OL-203, OL-205, OL-206 or OL-209
• OL-221, OL-231, OL-232, or OL-249
• OL-301, OL-332, OL-334, OL-392, or OL-393

Here are the following possible causes of connection errors:

• There’s a problem with your bank
  • You have alerts on your online bank account you need to acknowledge
  • Your bank changed its service offering to Web or Direct Connect
  • You have an inactive bank account in QuickBooks with online banking
  • Your bank’s info isn’t updated on the Financial Institutions Directory (FiDir) in QuickBooks
  • There might be a problem with their servers

• There’s a problem with your internet connection
• There’s a problem with one or more bank accounts in your company file
• The file from your bank isn’t compatible with QuickBooks
• You’re using a version of QuickBooks we don't support

You can follow these steps to fix the error you've encountered:

Step 1: We can download your bank feed transactions in a test company file to see if there’s a problem with your bank’s servers. Here's how:

1. Open your QuickBooks Company file.
2. Go to File, then select New Company.
3. Select Express Start or Start Setup.
4. Set up Bank Feeds for the account you have a problem with.
5. Try to download your transactions.

To follow steps 2 to 5, refer to this article for more information: Fix OL and OLSU Bank Feeds errors in QuickBooks Desktop.

Additionally, I'll share this article to guide you on what data or information you can import and export in QBDT: Manage your data in QuickBooks Desktop.

You can always reply in the comment section if you need anything else about bank connections in QBDT. I'm always here to lend a hand.