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nldirksen
April 24, 2020
Question

Payee Display

  • April 24, 2020
  • 1 reply
  • 1 view

As I scroll through my register the payee does not display. It will when I click on the transaction. How can I have the Payee show all the time? It just started happening.

1 reply

JessT
JessTModerator
Moderator
April 24, 2020

Thank you for posting today, nldirksen!

 

I'll share your option to see the payees in your registers.

 

Currently, the option to show the PAYEE along with the transactions in the register is only offered in the QuickBooks Online Accountant version. However, you can use the Transaction Detail by Account report to see the payee of the transactions per account.

 

You can also customize the report like filtering certain accounts or certain payees only and save it for future use.

 

Hope this option finds you well today. If you need more help you can always go back to this thread.

N
nldirksenAuthor
April 24, 2020

You have got to be kidding me. Can I ask why this was changed?

 

I have always been able to see who my Payee is without having to click on a transaction. As an owner of a business this is awful, especially paying almost $500 a year for this service. Your service has tripled since we started our business. I should not have to run reports on MY BUSINESS when I need to refer back to a transaction. It doesn't make sense that you can click on the transaction and see it, but scrolling through you cannot. 

 

I really doesn't make any sense from a user standpoint at all to be designed this way. Please considering changing this back to what it was.

 

 

    E
    eb8
    May 5, 2020

    Good day, @nldirksen

     

    Thanks for getting back to us and providing additional details.

     

    Currently, we have an open investigation about not seeing the payee name on journal entries. We have escalated this unexpected behavior to our Product Development team.

     

    For now, we're unable to provide you an estimated turn around time when the investigation will be closed. I'd suggest giving us a call so and provide the investigation number INV-4934, so we can add you to the list of affected users. We'll let you know via email or by tagging you here as soon as the issue is resolved.

     

    Here's how: 

    1. Go to the Help menu in the upper-right hand corner.
    2. Click Contact Us.
    3. Provide the INV number in the description column, then click Let's talk.
    4. Select between Start Messaging or Get a callback.

     

    We've also reduced our support hours to 6 A.M. - 6 P.M. PT Monday - Friday and some products will only have chat support due to COVID-19. Rest assured, we'll resume our normal hours as soon we get through with this situation.

     

    For additional tips in the future, you can read our help articles.

     

    Reach out to us if you have any other concerns. We're here to help. Take care always.


    I have the same problem. How can I solve it? Thank you. 

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