Question

Payee Display

Forum|Forum|6 years ago
April 24, 2020
1 reply
1 view

As I scroll through my register the payee does not display. It will when I click on the transaction. How can I have the Payee show all the time? It just started happening.

QuickBooks Online

JessT

Moderator

Thank you for posting today, nldirksen!

I'll share your option to see the payees in your registers.

Currently, the option to show the PAYEE along with the transactions in the register is only offered in the QuickBooks Online Accountant version. However, you can use the Transaction Detail by Account report to see the payee of the transactions per account.

You can also customize the report like filtering certain accounts or certain payees only and save it for future use.

Hope this option finds you well today. If you need more help you can always go back to this thread.

A

anotaro

Where can I find the "Transaction Detail By Account" report? I do not see that as an available report.

I share the others' frustration with this issue. I first reported it a month ago and have gotten no updates from support. It worked fine up until sometime in the past two months. I have an open case (#[removed]) and no progress has been made. This is unacceptable.

A

anotaro

Hey there, @anotaro.

Thanks for following back up with us. Also, thank you for providing that screenshot so we can see that the report isn't available for you.

Let's try some trouble shooting steps to see if we are able to generate the report. I recommend to clear the cache from your browser. Web browsers collect cache (cookies) to save you time when loading repetitive data and images. These files can often become outdated or corrupted, causing issues like the one with your report not showing. I've included the links for all supported browsers that contain the steps for clearing the cache below.

Please let me know if you continue to have issues with the report. I'll be here to help you every step of the way. You can always reach out to the Community or me anytime you need a helping hand. Take care!

**Say "Thanks" by clicking the thumb icon in a post

**Mark the post that answers your question by clicking on "Accept as solution"

Thank you, but the issue was not my cookies. That report is only available on the Essentials plan and above. Since we are a small business and did not require anything else on the Essentials plan, we were using Simple Start. However, since this report is the only workaround to the issue of payees not displaying for journal entries and there is no available estimate as to when this issue will be resolved, we just went ahead and upgraded. A bit disappointed that something that worked before was broken by a quickbooks update and the solution is we now pay more money every month for the workaround, but I can't run my business without the necessary information so there really was no other choice.

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